Executive Meeting Manager - Raleigh, United States - Renaissance Raleigh North Hills Hotel

Description

• Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a
  successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear
  and concise communiqué that is representative of Renaissance Hotel brand via all avenues of communication.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,
  detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room
  blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract
  clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events.
• Gain knowledge of hotel's food and beverage products, pricing and presentation, and learn about the hotel's
  function space, audio visual, and any other details related to event success.
• Demonstrate excellent time management, self-motivation, and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
  
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues. Learn and use digital sales systems and conceptual sales processes (i.e. CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.).
• Be willing and able to attend customer functions as needed.

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN Our associates say it best with our national company cheer heard throughout North America ---

"We Are Concord" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Qualifications
Behaviors

Preferred

Team Player

:Works well as a member of a group

Leader

:Inspires teammates to follow them

Innovative

:Consistently introduces new ideas and demonstrates original thinking

Functional Expert

:Considered a thought leader on a subject

Detail Oriented

:Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Job Security

:Inspired to perform well by the knowledge that your job is safe

Goal Completion

:Inspired to perform well by the completion of tasks

Flexibility

:Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

:Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Preferred

Must have hotel event/sales experience

Source: Hospitality Online