Data Center Technician - Chicago, United States - Selby Jennings

    Selby Jennings
    Selby Jennings Chicago, United States

    4 weeks ago

    Selby Jennings background
    Description
    Client Platforms Team Lead

    Salary:100k-120k


    Overview:
    An Elite proprietary trading firm in Chicago is seeking a Lead Desktop Support Engineer to join their team. This role will entail leading and assembling their IT service desk, guaranteeing quality technical support to their organisation's end-users.

    Responsibilities

    • Directing and managing a group of service desk analysts
    • Serving as the first line of support for all things IT, and as an escalation point for the Service Desk team.
    • Managing, maintaining, and improving their ticketing systems, ensuring timely resolution of outages.
    • Overseeing the Service Desk team's performance and quality of service

    Qualifications:

    • 5+ YOE as a service desk analyst, 3+ YOE in leading and managing a team.
    • Firm understanding of IT systems, hardware, and software.
    • Expertise in O365 management, Azure Active Directory, and in Power shell scripting.