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Help Desk Analyst with Top Secret Clearance
3 weeks ago
IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · IMG is looking for a cleared Help Desk Analyst to be responsible for providing Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors. Indvidual will be first-line role, possessing the ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunityIMG is looking for a cleared Computer System Analyst to fill an escalation role, possessing the technical skills to work with end users to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physic ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · IMG is looking for a Information Security Analyst shall support cyber security for the customer various network systems in including both technical and oversight such as, but not limited to: · Implementation of the Risk Management Framework · Auditing and review of ...
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Information Management Group West Mifflin, United StatesComputer Network Support Specialist with Top Secret Clearance Job Locations · US-PA-West Mifflin Job ID · of Openings · 6 · Category Technical Services & Operations · Opportunity · IMG is looking for a Computer Network Suppor tSpecialist to resolve issues of moderate/high comple ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunityIMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional IT tasks of varying complexity may ...
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Information Management Group West Mifflin, United StatesLead Computer System Analyst with Top Secret Clearance Job Locations · US-PA-West Mifflin | US-NY-Schenectady Job ID · of Openings · 1 · Category Technical Services & Operations · Opportunity · IMG is looking for a cleared Lead Computer System Analyst to fill an escalation role, ...
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Img Information Management Group Inc. West Mifflin, United StatesOpportunity IMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional IT tasks of varying complexity may ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · IMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional IT tasks of varying complexity m ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · IMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional IT tasks of varying complexity ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · IMG is looking for a cleared Computer System Analyst to fill an escalation role, possessing the technical skills to work with end users to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and phy ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · IMG is looking for a cleared Lead Computer System Analyst to fill an escalation role, possessing the technical skills to work with end users to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, an ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · The Lead Computer System Analyst & Network Administrator shall provide both supervisory and technical experience, 4 years minimum of each to perform typical analyst/administrative tasks including, but not limited to, the following tasks required of the Computer Syst ...
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Lockheed Martin Pennsylvania, United StatesJob Description · Our employees are the core of everything we do, and they are helping the future arrive. As a leading technology innovation company, our team of over 100,000 employees work with our partners around the world to bring the latest technology to our customers' tough ...
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Security Officer
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Paragon Systems, Inc. Pittsburg, United States**Title: Security Officer (Armed)** · **Sign On Bonus** Total of $3,000 - $$1,500 Day One on Post and $1,500 after 180 days of continuous employment, working at least 30 hours a week.** · **Base Wages following training period is $36.50 per hour and $4.90 per hour Health & Welfar ...
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Multi-Media Designer with Security Clearance
4 weeks ago
Leidos West Mifflin, United StatesR Description Looking for an opportunity to make an impact? At Leidos , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable ...
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Information Management Group West Mifflin, United StatesIMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubleshooting of equipment. Additional IT tasks of varying complexity may be assigned ...
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Information Management Group West Mifflin, United StatesIMG is looking for a cleared Computer System Analyst to fill an escalation role, possessing the technical skills to work with end users to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical troubles ...
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IMG Information Management Group, Inc. West Mifflin, United StatesOpportunity · IMG is looking for a cleared Computer User Support Specialist to be responsible for providing help desk services to coordinate and respond to incidents and service requests made by end users, technical staff, and external vendors. Indvidual will be first-line role, ...
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Information Management Group West Mifflin, United StatesIMG is looking for a Information Security Analyst shall support cyber security for the customer various network systems in including both technical and oversight such as, but not limited to: Implementation of the Risk Management Framework · Auditing and review of controls and sys ...
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Information Management Group West Mifflin, United StatesIMG is looking for a Information Security Analyst shall support cyber security for the customer various network systems in including both technical and oversight such as, but not limited to: Implementation of the Risk Management Framework · Auditing and review of controls and sys ...
Help Desk Analyst with Top Secret Clearance - West Mifflin, United States - Information Management Group
Description
Help Desk Analyst with Top Secret Clearance Job LocationsUS-PA-West Mifflin Job ID
of Openings
6
Category Technical Services & Operations
Opportunity
IMG is looking for a Cleared Help Desk Analyst to be responsible for providing Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors.
Indvidual will be first-line role, possessing the technical skills to work with end users (customer personnel and subcontractor personnel) to resolve issues of moderate complexity including, but not limited to answers phones, responding to trouble tickets, and physical troubleshooting of equipment.
Additional, routine IT tasks of varying complexity may be assigned.Shall meet the following requirements:
Call queue shall be answered within ten minutes Electronic requests shall be assigned within 30 minutes Requests shall be resolved within the same business day if received prior to 1600-hours eastern time or the next business day if received after 1600-hours, eastern time.
If a request cannot be resolved by the , it shall be escalated for further troubleshooting, however, escalations may not be utilized as a method to deviate from this metric If a user is requesting support for a future date, the request should be resolved on that desk/call center experience, with basic understanding of the MS Office software suite, computer equipment (i.e. monitors, printers, scanners, CPU, network connections), and core client system software in a predominately Windows-based environment.Qualifications
Candidates must have the following combination of knowledge and skill to be considered: Must have an active DOE Q clearance or an active DOD Top Secret.
Education:
Associates Degree and two (2) years experience, High School Degree and four (4) years experience, Demonstrated record of providing strong customer service skills.
Demonstrated ability to articulate technical solutions and concepts through verbal and written communications in a clear and concise manner. Demonstrated multi-tasking and prioritization abilities A+ (or similar) certificationAbout IMG
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people.
Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.
Information Management Group, Inc. is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Information Management Group, Inc.provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin .
