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    • Field Service Engineer - San Francisco - Legrand North America, LLC

    Legrand North America, LLC
    Legrand North America, LLC San Francisco

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Position Overview

    SUMMARY

    We are seeking a highly skilled Senior Field Service Engineer to join our WattStopper Team in the Bay Area, California.

    In this role, you will provide factory representation in the field for the technical support of our lighting control products.

    You will set up systems and train end users on system operations.

    You will troubleshoot and service all of our products and work closely with Engineering, Quality, and Sales to resolve product issues and fulfill customer needs.

    In addition, you will provide support and training to internal staff as needed and provide technical expertise.

    Key Responsibilities

    • Review project documentation and specifications for implementation of control schemes including sequence of operation and functionality of local Room controllers, Segment controllers, and all gateway components such as BACnet/MSTP and BACnet/IP.
    • Commission and provide superior field technical support for all control components to ensure proper functionality per Project Management design and specifications.
    • Provide support for BMS integration issues as needed.
    • Act as subject matter expert including mentoring and training others; provide support to internal teams.
    • Network with regional sales staff fostering relationships and goodwill.
    • Network with integration technicians, building owners, building managers, and contractors to address any technical issues with lighting control integration and function.
    • Utilize WS and other non-standard software tools and applications for the purpose of control sequence implementation and assurance.
    • Update and markup control-related design drawings and support documentation for use in compiling owner documentation.
    • Interface with the Engineering team on unresolved, pending control-related issues in the field; provide technical expertise to resolve issues.
    • Network with the Project Manager and Engineering team on possible product improvements.
    • Assist in the development of DLM and BACnet controls related training materials.
    • Conduct control training sessions in both classroom and job site settings, for both internal and external customers.

    Requirements

    Education: BS in engineering or related technical or scientific program or equivalent combination of education and experience.

    Experience: Six to eight years of experience with electrical controls.

    Skills/Knowledge/Abilities:

    • Networking experience required with routers, hubs, LAN lines, etc.
    • Must have integration knowledge of BACnet and TCP/IP devices.
    • Requires good organizational and time management skills, close attention to detail, and the ability to effectively handle multiple priorities.
    • Must also be comfortable and proficient in handling details and documenting business activities.
    • Must have strong customer service orientation and be able to work in a team-based environment.
    • Strong computer and networking skills, proficient with word processing, spreadsheet and presentation software, email, and meeting management software.
    • Networking and programmable logic software systems and tools.
    • Ability to use internet and web-based resources efficiently and effectively.
    • Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.
    • Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization.
    • Must be an effective listener, able to extract necessary information and validate understanding of the information.

    About Legrand

    Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures.

    Our purpose is improving lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

    Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow.

    Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries.

    For more information, visit www.legrandgroup.com/en.

    About Legrand North and Central America

    Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sectors: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.

    We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries.

    LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.

    LNCA is an employee-centered, growing company with tremendous opportunity.

    About Legrand's Building Control Systems Division

    Legrand's Building Control Systems (BCS) division includes the Wattstopper, Vantage, and Shading Systems product lines.

    BCS industry-leading energy-efficient lighting controls technology and services are designed to meet code, ensure ease of installation, and enable precision control of light in offices, classrooms, hospitals, homes, and more.

    Combined with our Shading Systems for residential and commercial applications, Legrand's Building Control Systems provides leading solutions for the control of natural and electric light in spaces where people live, learn, and work.

    BCS teams partner with designers to offer solutions that meet today's green initiatives, including LEED, WELL Building, Living Building Challenge, and more.

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