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Store Manager - Brunswick, United States - Goodbyes
4 weeks ago
Description
**Store Manager Head of Team and Community experience**
Goodbyes is a resale service that extends the lifespan of well-made garments, shoes and accessories.
We are looking for a motivated individual seeking a multifaceted role in a purpose driven and growing business. The role is full time and based in Brunswick.
What we offer:
The opportunity to work for a purpose-driven organisation
The opportunity to work within and build a community of like-minded individuals
To work in a fashion retail space that promotes a sustainable, environmentally friendly way to shop
Collaborative opportunities with our in-house Brand and Content Team
An annual opportunity allowance to put towards learning, skill development or volunteering within an area of your choice.
The chance to join our Social and Environmental Impact Development Team to help create and drive Diversity and Inclusion initiatives and enhance our commitment to saving the environment
Personal and career growth
Work-life balance
The chance to be a part of a fun and caring team that support each other
Role:
As Store Manager you are responsible for representing the Goodbyes values and upholding the Goodbyes policies and procedures in your store and across your team.
Your areas of responsibility will include:
General
Effective overall operation of the store
Store Duties: housekeeping, merchandising, shop floor duties, theft prevention
Administration: emails, banking, member resolution
Open and Close cash reconciliation
Reporting
Meeting KPIs and increasing overall efficiency of operations across your team
Overall store and back-room presentation/upkeep
Order store supplies and contact service providers as required
Rostering
Leadership and support
Leadership: Delegation, motivation, providing constructive feedback and guidance
Demonstrating leadership qualities: initiative, organisation and time management
Effective action and accountability
Liaising with upper management and directors as required
Participating in bi-monthly management team meetings
Driving content creation for social channels within your team
Training and development
Overseeing training and development of your team in all areas of the store
Assisting the with training and development of your team in the pricing role
Conducting employee inductions, training and performance reviews and performance management
Quality control and pricing
Supporting the Assistant Manager to ensure pricing and quality control KPIs are met
Assisting with quality control through training, journals and on the spot feedback to team
Following and implementing best practice of sorting and pricing policies and procedures
Service and experience
Communication: Fostering, training and providing clear and concise communication of Goodbyes service and terms
Management of member and customer relations and enquiries
Customer Service: Fostering, training and providing exceptional customer service
High level resolution of member enquiries
Working with Head of Retail and Operations to monitor and respond to and encourage positive google reviews
Community engagement
Seeking out opportunities for Goodbyes to participate and collaborate with the local community (organisations, members, customers, team, events)
Attending industry or community aligned events
Employee health, safety and well-being
Fostering a safe, fair and inclusive work environment
Encouraging open communication, honesty and transparency at all times
Ensuring staff read, understand and comply with company policies and procedures
Conducting performance management to inspire constant growth and development
Maintaining integrity and acting in the best interest of our members
Maintaining integrity and acting in the best interest of the company
Leading by example
You will work closely with the Assistant Manager, Retail and Operations Manager and upper management.
Feedback will constantly be provided to you regarding team and store performance to ensure business objectives are being met and to assist you in fulfilling your role.
Please apply below, we look forward to hearing from you.
