- Cultivated a community of more than 650,000 active developers and builders
- Earned 145k+ GitHub stars, making us one of the world's Top 40 most popular projects
- Been ranked as one of Europe's most promising privately held SaaS startups (4th in Sifted's 2025 B2B SaaS Rising 100)
- Raised $240m to date, from Sequoia's first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation
- Own a book of n8n's most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
- Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
- Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
- Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities
- Competitive compensation - We offer fair and attractive pay.
- Ownership - Our core value is to "empower others," and we mean it-you'll get a slice of n8n with equity.
- Work/life balance - We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness -
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families-plus a no-cost premium HDHP option with a pre-seeded HSA-along with dental and vision coverage.
- Future planning -
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security -
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth - We hire rising stars who grow with us You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it
- Remote-first - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description.
- Giving back - We're big fans of open source, and you'll get $100 per month to support projects you care about.
- AI enablement - We believe in working smarter-everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
- Transparency - We all know what everyone's working on, how the company is doing-the whole shebang.
- An ambitious but kind culture - People love working here-our eNPS for 2024 is 94
-
· Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and pus ...
United States $145,000 - $155,000 (USD) Full time3 days ago
-
Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilitie ...
United States Full time6 days ago
-
About Tekion: · Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automot ...
United States $70,500 - $117,000 (USD) Full time2 days ago
-
· PhotoShelter is a leader in visual media technology that helps photographers and creative teams work effortlessly and engage audiences instantly - all while maintaining the integrity of their content. Across our platform of SaaS products, we manage over 750 million visual asse ...
United States $70,000 - $130,000 (USD) per year1 week ago
-
+Job summary · PhotoShelter is a leader in visual media technology that helps photographers and creative teams work effortlessly and engage audiences instantly - all while maintaining the integrity of their content. · +ResponsibilitiesDeeply understand our Photographers and Brand ...
United States $55,000 - $65,000 (USD) Full time1 month ago
-
· A Customer Success Manager serves as the primary owner of post-implementation customer outcomes. They guide adoption and help customers align product usage to business goals while empowering them to derive measurable value from Irth's solutions. · ...
United States Full time1 month ago
-
Epic is the leading digital reading platform for kids trusted by millions of children families and educators around the world With a vast library of high-quality books and learning resources Epic empowers kids to explore their interests build literacy skills and develop a lifelon ...
USA $90,000 - $110,000 (USD) Full time3 weeks ago
-
· Position Summary: · As Enterprise Success Manager, you will work with our accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry knowledge, domain specific workflow experience, business acumen, relationship management and bro ...
United States $85,000 - $145,000 (USD) per year1 week ago
-
· OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materi ...
United States $70,000 - $130,000 (USD) per year1 week ago
-
We are looking for a customer success manager that will be focused on driving retailer outcomes, · affecting adoption and ensuring long term partnerships that deliver measurable value. · Own the end-to-end post-implementation relationship for assigned retailer accountsAct as the ...
United States ()3 weeks ago
-
OverviewThe Technical Customer Success Manager is a people leader responsible for owning the end-to-end customer experience across onboarding, implementation, support, and ongoing service delivery. This role sits at the intersection of technical execution, customer success, and o ...
United States $130,000 - $140,000 (USD) Full time1 week ago
-
· As a Customer Success Manager at PERSUIT, you'll partner closely with law firms to improve their overall experience with PERSUIT - both the platform and the company and brand. You will modernise how they price, develop business, find competitive insights and focus on expanding ...
United States $70,000 - $130,000 (USD) per year1 week ago
-
The first and most important role a Customer Success Manager (CSM) in the Growth Stage is to develop a positive, trusting relationship with our dealer customers. · ...
United States1 month ago
-
Tremendous is the fast, free, flexible way to send bulk payouts to people in over 230 countries and regions. 20,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average. · In both our product and our wor ...
United States $70,000 - $130,000 (USD) per year2 days ago
-
Customer Success Manager · Overview · Givzey's Customer Success Managers are the backbone of our relationships with our customer base. Each is responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and maintain Givzey solutions and con ...
United States $70,000 - $130,000 (USD) per year3 days ago
-
About Tekion: · Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automot ...
United States $70,500 - $117,000 (USD) Full time1 day ago
-
The Client Success Manager will be responsible for understanding our clients' needs and developing strategies to help them make the most of their Enterprise and client GIS Managed Cloud Services. · Establish Regular meetings (Health Checks) with newly onboarded and existing custo ...
United States3 weeks ago
-
· About We Are Working<\/b> · <\/div> · <\/div> · We Are Working (WAW) is a full -service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition is foreign -based companies that d ...
United States $70,000 - $130,000 (USD) per year1 week ago
-
We're looking for a Manager, Customer Success to report to the AMER Customer Success Director and lead a team of CSMs responsible for engaging with customers in a scaled approach to drive adoption and outcomes. · Lead and manage a team of CSMs. · Provide guidance and support for ...
United States1 month ago
-
Overview: · About the Role & Team · IDC is seeking a Customer Success Manager to join our team. In this role, you will manage 15-25 accounts in close partnership with a Sales Account Director. As the primary point of contact post-sale, you will lead client engagement, ensuring a ...
United States $70,000 - $130,000 (USD) per year3 days ago
-
About Us: Imagine Your Future with Us Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winn ...
United States $95,000 - $150,000 (USD) per year6 days ago
Senior Customer Success Manager - United States - n8n GmbH
Description
The AI orchestration of your wildest imagination.n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we've grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we've:
We're in a defining moment of an incredible journey. Come and build with us.
As a Senior Customer Success Manager, you will serve as the primary post-sales partner for our most strategic enterprise accounts, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence of; kickoffs, success plans, QBRs, and renewals you will translate product usage into measurable business value and clearly surfacing ROI.
In addition, you will proactively manage risk and escalations, analyze health and adoption signals to unblock progress, and design scalable playbooks and programs that uplift customer outcomes.
In close partnership with Support, Solutions Engineering, Product, and Sales, you turn technical success into durable revenue, identifying upsell and cross-sell opportunities, driving renewals, and contributing to ~120% enterprise NRR.
What You'll Be Doing
Enterprise Customer Success experience: You've owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end.
Value & outcomes mindset: You're comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives
Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate
Commercial acumen: You've driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact
Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through
Clear, high-trust communication: You communicate crisply with both builders and executives, and you're known for building durable relationships
Cross-functional leadership: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey
Builder mindset in ambiguity: You thrive in fast-changing environments and take ownership
Nice-to-haves
Automation + AI curiosity: You've used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization
Startup/scale-up experience: You've operated in high-growth environments and enjoy "build the plane while flying it" work
Multi-region experience: You've worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups
Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)
Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too Check out our Diversity, Inclusion and Belonging initiatives at n8n ).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
Benefits
-
Manager, Customer Success
Full time Only for registered members United States
-
Reimbursement Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Full time Only for registered members USA
-
Enterprise Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States ()
-
Customer Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Client Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Manager, Customer Success
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Manager, Customer Success
Only for registered members United States