On-Site Customer Service Technical Support- Chattanooga, TN Chattanooga, TN - Kaizen Lab Inc.
Description
Job Summary:
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company.
We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals.
You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.
Job Responsibilities:
Provide daily support to users of various types of connected fitness equipment including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
Increase personal technical knowledge by working closely with the engineering department, reading operating manuals, and attending conference calls regarding updates and any trending issues.
Create and implement new processes to be added to current FAQ's tt improve efficiency and customer satisfaction while reducing costs.
Job Requirements:
High school diploma and willingness to learn through on-the-job training
Strong communication skills and ability to remain calm and professional in all circumstances
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Working knowledge of PC , and Ticket based CRM. (Zendesk experience a plus)
Preferred:
Bilingual English/Spanish
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