- Answer all incoming calls and handle walk-ins.
- Act as receptionist/customer service representative while serving as representative for incoming customers/clients calls and walk-ins.
- Direct calls/walk-ins for real estate sales to the appropriate licensee, new business to the owner and more complex rental calls to the Rental Manager.
- Service customers for questions in regards to vacations/winter rentals, right of first refusal process, booking for following year.
- Provide rental balances to guests, take and process payments, describe FROR Process to potential/current guests. Show them where to sign up for rental information/cancellations on our website. Take leads down.
- Handle Check-in/Check-Outs each Saturday. Document property management issues as guests check-out and cleaners report to the office.
- Delegate to Rental Manager/Owner for service.
- Provide special instructions at check-in; where trash gets put out, parking, beach access, damage waiver information - report damage, closed on Sunday's for family day - email/phone is not monitored.
- Selling STR weeks for clients on a weekly basis via phone and e-mail to prospective guests while displaying courtesy, tact and honesty.
- Service guests; handle complaints while they are in the home or delegate to the Rental Manager (depending on the nature), solve mechanical/tech issues with the home. Work with the rental manager to coordinate repairs that cannot be completed by in-house staff.
- Keep the reception area neat, clean and up to date in terms of materials available for customers to take. (MLS listings for GRB area, Board updated, brochures and tide charts available).
- Organize the supply room.
- Any other projects that would be assigned (i.e. Mailings for Sales/Rentals).
- Must be detail oriented with the ability to work with customers and clients with tact and courtesy in sometimes difficult situations. Hospitality Experience a must.
- Follow through/Close the loop, for every problem/issue brought through you whether it has been delegated or not.
- Must have ability to problem/conflict solve and work independently.
- Must have basic knowledge of dwelling systems to quickly repair simple issues that may occur in homes.
- Experience working in hospitality, a professional office setting,
- Knowledge of Word, Excel, Publisher, WordPress, Quickbooks, managing back office property management system.
- Schedule: Monday through Saturday 9:30 to 5:00 PM (May need to work longer hours in-season).
- May through October working Saturdays are required. Employees will receive two days off per week. Every Sunday, another day during the week will be assigned as a day off.
- Pay Rate: $22/hr
- Start Date: ASAP
- Health and prescription coverage (while on assignment through Bonney Staffing)
- Benefits offered by the employer once hired permanently
- Ask us about our $$Referral Bonus Program$$
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Bonney Staffing Portland, United StatesCompensation: $20 - $22 per hour · Bonney Staffing has partnered with a local company that has been in business for over 40 years offering exceptional value on business checks, quickbooks checks, deposit slips, business laser checks, and other small business banking supplies. Th ...
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Penske Truck Leasing Scarborough, United States Full time77 Postal Service Way Scarborough ME 04074 · United States · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and ...
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Sunrise Senior Living Kennebunk, United StatesSunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. · COMMUNITY NAME · Huntington Common · Job ID ...
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Planet Fitness Biddeford, United States Part time· Are you interested in fitness and wellness? · Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cl ...
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Pratt Abbott Kennebunk, United StatesAs our Customer Service Representative, you will serve as the face of Pratt Abbott, providing exceptional customer service. You will keep the store clean, process dry cleaning and wash and fold orders, sign up new customers, and operate a register. · To thrive in this role, you * ...
Hiring Immediately Guest Service Representative Starting at $22/hr - Kennebunkport, United States - Bonney Staffing
Description
Compensation: $22 per hour
Bonney Staffing has partnered with an independently owned real estate company services Coastal Southern Maine. Their Primary areas of service include listing and sales of Residential Real Estate specializing in the sale, purchase and rental of coastal vacation homes. They also offer a vast inventory of Maine Beach Vacation Rentals in Goose Rocks Beach, Cape Porpoise, Granite Point, Fortunes Rocks/Biddeford Pool and Hills Beach areas
The Guest Services job in Kennebunkport, Maine is responsible for running the day to day operations of the Front Rental Office. This includes working closely with the public (tenants/owners of rental properties) in hospitality and property maintenance/management. This is a full time, temp to hire opportunity.
Guest Services Qualifications:
