Billing & Service Coordinator - Oak Brook - RCM Technology Group

    RCM Technology Group
    RCM Technology Group Oak Brook

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    We are seeking a highly motivated Billing & Service Coordinator to support our day-to-day activities in the Print and Copy industry. With over 43 years of experience, RCM Technology Group has established itself as a leader in delivering outstanding technology and repair services.

    The ideal candidate will be responsible for coordinating service calls, processing service contracts, and providing quality solutions to our clients.

    Key Responsibilities:

    • Schedule and coordinate service calls with Field Service Technicians
    • Process and maintain service contracts, including invoicing for Print Management Agreements and Service Agreements
    • Maintain ongoing communications with current clients in a timely and professional manner
    • Ensure data integrity within our E-Automate service system by completing work efficiently
    • Follow up with customers on completed service calls and provide prompt guidance
    • Communicate with customers on all open and pending service calls
    • Process defective parts repair claims when necessary
    • Manage supplies replenishment orders for print management contracts
    • Verify and maintain accurate customer contact and database information

    Requirements:

    • Ability to work independently and effectively within a team-oriented environment
    • Excellent verbal and written communication skills, proficiency in email and phone communication
    • Strong organizational skills and time/task management abilities to prioritize and make decisions
    • Confidence in providing work direction to field personnel and improving performance outcomes
    • 2-3 years of related experience in billing, customer service, dispatching, or an equivalent combination of education and experience


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