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Supervisor, Patient Experience
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InsideHigherEd Coral Gables, United StatesCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review th ...
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Sr. Manager, Patient Experience
1 week ago
InsideHigherEd Coral Gables, United StatesCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review th ...
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Sr. Manager, Patient Experience
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Patient Experience Manager
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UOMUOMUS Miami, United States OTHERCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
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Patient Experience Specialist
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Patient Experience Manager
1 week ago
University of Miami Miami, United States Full timeCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review th ...
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Patient Experience Specialist
1 day ago
University of Miami Miami, United States Full timeCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review th ...
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Baptist Hospital of Miami Miami, United States Full timeBaptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach ...
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Baptist Health South Florida Coral Gables, United States Full time· Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, ...
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Baptist Health South Florida Coral Gables, United States Full time· Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Be ...
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Patient Experience Manager
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University of Miami - Miller School of Medicine Doral, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
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Patient Experience Manager
2 weeks ago
The University of Miami Doral, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please revie ...
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Patient Experience Specialist
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Baptist Health South Florida Coral Gables, United States Full time· Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, ...
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Baptist Health South Florida Coral Gables, United States Full time· Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Be ...
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Sr. Manager, Patient Experience
4 days ago
The University of Miami Doral, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please revie ...
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Sr. Manager, Patient Experience
1 week ago
University of Miami Doral, United StatesSr. Manager, Patient Experience - Doral page is loaded · Sr. Manager, Patient Experience - Doral · Apply · locations · Doral, FL · time type · Full time · posted on · Posted Yesterday · job requisition id · R · Current Employees: · If you are a current Staff, Faculty ...
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Patient Experience Specialist 1
1 week ago
The University of Miami Doral, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please revie ...
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Sr. Manager, Patient Experience
1 day ago
University of Miami - Miller School of Medicine Doral, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
Manager Patient Experience, Patient Experience, FT, 09A-5:30P - Coral Gables, United States - Baptist Health
Description
Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties.
A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence,Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.Description:
Manager, Patient Experience drives a culture of patient/family-centered care by enhancing patient experience across the organization. Manages the overall operational, budgetary/financial task. Responsible to plan, evaluate, & improve processes/procedures efficiencies to enhance quality. Collaborates with leaders to develop innovative strategies that strengthen the culture of delivering memorable experiences. Manages the preparation & maintenance of department reporting. Prepares reports for leadership, as necessary, to track progress toward strategic goal accomplishment.
Leads a team of professionals focused on supporting initiatives & improvement efforts to ensure the organization meets patient experience goals.
Partners with leadership to ensure alignment with organizational strategies & participates in implementing initiatives across service lines.Leads employees using a performance management & development process that provides framework for employee contribution in goal setting, feedback, & professional development planning.
Requires a dynamic, collaborative leader, who thrives on innovation & change. Constantly discovering/implementing ways to maintain, enhance & develop a culture around BHSF's core values. Ability to lead direct reports and develop operational and capital budgets each fiscal yearEstimated salary range for this position is $ $ / year depending on experience
Qualifications:
Degrees:
Bachelors Additional
Qualifications:
Relevant Bachelors degree required or 5+ years' customer service or hospitality experience including minimum 2+ years supervisory experience, in-depth knowledge of customer service principles and industry best practices, including customer experience design(preferred).
Proven skills in influencing, leading, and delegating. Strong group facilitation and conflict resolution skills. Ability to influence and unite individuals around a common goal. Efficient under pressure with the ability to exercise strategic decision-making and sound judgment. Ability to deliver impactful and persuasive presentations to broad audiences. Proficiency in MS Office applications, excellent oral, analytical, written communication and presentation skills. Strong negotiating skills with a win-win attitude and accountability. Bilingual preferred (English and Spanish).Minimum Required Experience:
5 years
EOE
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