Auburn, WA - Houston, United States - Insight Global

Description

Insight Global is looking for an IT Field Technician for one of our clients in the Auburn, Washington area.

On a daily basis this person will be working onsite at the local production facility setting up and creating accounts with Active Directory, configuring and troubleshooting mobile devices (Apple) as well as WebEx sessions.

This will include both desk-side and phone support so this person must have experience with remote work.

He/She will be working with a ticketing system to resolve issues and escalate any tickets they are unable to settle.

They will also have to provide administrative work as necessary, so they must have experience with Microsoft Office, imaging/reimaging computers, setting up MFA and providing excellent customer service to their internal users of the company.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience

6+ years of experience in a technical support role, specifically with in person, deskside support

Experience troubleshooting L1 and L2 issues with Active Directory, Office 365, MFA, zebra labeling printers

Experience imaging PCs

Nice to Have Skills & Experience

Previous deskside support at a production facility

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.