A/V & Event Specialist - Ocoee - PSR Associates

    PSR Associates
    PSR Associates Ocoee

    1 week ago

    Description

    PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.
    /V & Event Specialist Position Description
    We are seeking an A/V & Event Specialist to join our team. The selected candidate will work onsite in Ocoee, FL alongside the project team.
    Summary:

    • Responsible for supporting audio visual technology hardware and software systems in our enterprise environment.
    • Provide in-person and remote technical support to our customers.
    • ssist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources.
    • Provide top-tier service and support with clear and concise communication and follow-through.
    Job Responsibilities:
    • Coordinates and assists in audio visual installation, setups and video conferencing support
      • Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
      • udiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
    • Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
    • Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
    • Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.
    • Train customers and technical staff on the use of equipment.
    • Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
    • Collaborate and assist with other areas of the IT department on projects and initiatives
    • Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
    • fter-hours availability to support variety of events and travel is required
    • Travel 50% to remote locations to provide support and event coordination
    • Perform other duties as assigned
    • bility to lift 50 pounds
    Required Skills:
    • IT Enterprise experience is preferred
    • High school diploma or equivalent; additional certifications or relevant education is a plus.
    • bility to learn new systems and software in a fast-paced environment.
    • Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
    • bility to manage multiple priorities and work independently or as part of a team.
    • Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
    • Proven track record in AV system commissioning, ideally with an AV integrator or enterprise deployment team
    • Proficiency in control systems (Crestron, Q-SYS) and DSP configuration software
    • Knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices

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