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    Help Desk Engineer - Toledo, United States - Legacy Recruiting

    Legacy Recruiting
    Legacy Recruiting Toledo, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Help Desk Engineer

    The Help Desk Engineer will be responsible for delivering services and solutions for Workstations, Servers, Microsoft 365 and Network Infrastructure related issues.

    Responsibilities:

    Maintain client satisfaction by responding quickly and proficiently to client requests.

    Develop and maintain documentation outlining the process for handling customer issues.

    Become a subject matter expert for Microsoft Desktop operating systems and Microsoft Office.

    Consult with customers on business technology needs and present available options and solutions.

    Maintain required Microsoft and other certifications.

    Provide on-site and remote support for clients.

    Provide end user support for Microsoft Teams Phone system.

    Complete accurate timecard entries as a task is performed.

    Participate in the on-call rotation for emergency after hours support.

    Requirements:

    A minimum of one year of experience with the Windows desktop Professional Operating System.

    Experience with imaging and configuring desktops/laptops/tablets.

    General understanding of firewall, switch, and router technology.

    Experience with anti-virus.

    Experience with Microsoft Office 365 and Email.

    Capacity to execute a quick turnaround of client requests.

    Desire to be a long-term employee with various internal career-path options.

    Desire to work in a small company and support core values of family, teamwork, and service.

    Self-motivation with the ability to work in a fast-moving environment.

    Ability to work with a team of server and infrastructure engineers to implement or support a complete IT solution.

    Previous Client Service or phone related skills; familiarity with computer system support terminology concepts. A+ or Microsoft certifications are a plus for the candidate.

    Experience with PowerShell scripting and desktop imaging tools is a plus, but not required.

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