Agent Support Specialist - Saint Albans - Integrity Marketing Group

    Integrity Marketing Group
    Integrity Marketing Group Saint Albans

    1 week ago

    Description
    Agent Support
    Agent Pipeline
    St Albans, WV
    About Agent Pipeline
    Agent Pipeline, an Integrity partner, is a national insurance marketing organization focused on meeting agents where they are and taking them where they want to go. Whether you're new to the industry looking for product knowledge & training, an agent who is ready to grow & develop a team of agents, or a veteran looking for a succession plan: we are here to help you along the way.
    Job Summary
    The role supports Executive, Key, and Core Accounts by providing high-level, proactive support. The individual will act as a quarterback, delegating agent support tasks and coordinating communication between Accounts and internal departments and carriers. The role involves traveling to meet with Accounts and attending in-person and virtual meetings. The individual will demonstrate a strong desire to provide high-level support to Executive, Key, and Core Accounts, grow and improve relationships, and assist Accounts with supporting their growth plans.
    Primary Responsibilities
    • Acts as a liaison between internal departments, providing a central point of contact for Executive, Key, and Core Accounts.
    • Oversees the transfer and onboarding process for our Executive, Key, and Core Accounts; coordinates with Contracting and Broker Support Teams on requesting contracting be sent, status checks, etc. and provides overviews to applicable parties.
    • Collaborates and communicates effectively with agents, internal employees and departments, and carriers.
    • Conducts proactive outreach calls to Executive, Key, and Core Accounts as well as agents and agencies on Target Lists as directed.
    • Documents all correspondence thoroughly.
    • Works to resolve escalated issues for Executive, Key, and Core Accounts, maintains proactive and open lines of communication with Accounts, and asks for assistance as needed.
    • Addresses requests within a timely manner (same day if before 4:00 pm) and works with leadership to arrange coverage when out of office.
    Primary Skills & Requirements
    • Problem Solving: Identifies and resolves problems in a timely manner; Works well in group problem-solving situations.
    • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs.
    • Interpersonal Skills: Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things.
    • Written Communication: Edits email and written work for spelling and grammar; Explains in detail the situation, expected result and any next steps that are needed.
    • Teamwork: Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit.
    • Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
    • Professionalism: Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
    • Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
    • Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Initiative: Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
    • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software; Excel Spreadsheet software and Microsoft Word Processing software.
    • Must be willing to work flexible hours during peak times.
    • Must be able to pass background check and pre-hire drug screening.
    • Must be able to pass monthly OIG and SAM Exclusion List checks.
    Benefits Available
    • Medical/Dental/Vision Insurance
    • 401(k) Retirement Plan
    • Paid Holidays
    • PTO
    • Community Service PTO
    • FSA/HSA
    • Life Insurance
    • Short-Term and Long-Term Disability
    About Integrity
    Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
    Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
    Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit
  • Work in company

    Stabilization Support Specialist

    Only for registered members

    We are seeking a Stabilization Support Specialist to support clients and families through challenging times. You'll provide flexible, strengths-based, and client-centered services that empower individuals to build resilience, develop coping skills, and thrive within their communi ...

    St. Albans $23 - $24 (USD) Full time

    1 month ago

  • Work in company

    Peer Support Specialist

    Only for registered members

    + Peer Support Specialist A peer support specialist provides services to individuals with mental illness. + Responsibilities: deliver services in community-based settings, help individuals identify and achieve recovery goals. Qualifications: High School Diploma. Location: Saint ...

    St. Albans $18 - $20 (USD) Full time

    2 weeks ago

  • Work in company

    Peer Support Specialist

    Only for registered members

    This position provides peer support and/or peer services individuals diagnosed with mental illness. It requires delivering services in a variety of community-based settings related to activities of daily living, social and interpersonal skills development. · ...

    Saint Albans, VT

    2 weeks ago

  • Work in company

    EMR Support Specialist

    Only for registered members

    +This position provides users with support of the agency's electronic medical records, including troubleshooting problems, advising on appropriate action. · +Maintain multiple priorities in a fast-paced environment. · Navigate various types of electronic systems. · + · High Schoo ...

    St. Albans $18 - $20 (USD) Full time

    1 month ago

  • Work in company

    Lead Practice Support Specialist

    Only for registered members

    Lead Practice Support Specialist provides resource and content expertise for the DI PSS team members and completes all tasks and duties associated with the DI PSS job description. Will provide excellent customer service while registering patients and performing referral order man ...

    Saint Albans $19.50 - $24.70 (USD)

    1 week ago

  • Work in company

    Home and Community Support Specialist

    Only for registered members

    Do you want to make a difference in the lives of children? Northwestern Counseling & Support Services, Inc. (NCSS) is seeking Home & Community Support Specialists to provide emotional and behavioral skill-building support to children and adolescents in order to build healthy comm ...

    St. Albans $22 - $24 (USD) Full time

    1 month ago

  • Work in company

    Senior Specialist, Operations Support, 1st Shift

    Only for registered members

    Mylan Technologies Inc At VIATRIS we see healthcare not as it is but as it should be We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs Viatris empowers people worldwide to live healthier at every stage of life Ever ...

    St Albans, VT

    1 month ago

  • The Practice Support Specialist provides excellent customer service while registering patients, scheduling patient appointments and answering the phone. This position supports the Physician Services' clinics with various administrative and clerical functions. ...

    Saint Albans $17.50 - $22.75 (USD) Part time

    2 days ago

  • The Practice Support Specialist provides excellent customer service while registering patients, scheduling patient appointments and answering the phone. · High school graduate or equivalent. · Prior clerical work experience in a medical office. · ...

    Saint Albans Part time

    1 month ago

  • Work in company

    Senior Specialist, Operations Support, 1st Shift

    Only for registered members

    The Senior Specialist Operations Support role will make an impact by providing leadership and support for authoring/reviewing documents related to standardized work practices and operational requirements. · Key responsibilities include facilitating investigational activities, per ...

    St. Albans $55,000 - $105,000 (USD) Full time

    1 month ago

  • Work in company

    Technology Support Specialist

    Only for registered members

    The Sheldon Elementary-Middle School is immediately seeking a Technology Support Specialist for the remainder of the school year. · We are located just 20 miles from Jay Peak Resort and within driving distance to several other surrounding ski resorts. · FNESU serves approximately ...

    Sheldon, VT

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We're looking for a motivated and hands-on IT Support Specialist who's excited to take on end user support of a wide range of technology systems. · Provide Tier 1 and Tier 2 support for internal staff,Install configure maintain workstation hardware operating systems approved soft ...

    Jeffersonville

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    'Job Description If you are an experienced IT problem solver looking for a position that provides a growth path, · ClearBearing is seeking a full-time IT Support Specialist to join our team. · This position requires excellent interpersonal skills both over the phone and in-person ...

    Essex Junction

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are seeking an experienced · ...

    Essex Junction, VT

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We're looking for a motivated and hands-on IT Support Specialist who's excited to take on end user support of a wide range of technology systems. · Provide Tier 1 and Tier 2 support for internal staff. · Install, configure, and maintain workstation hardware. · Troubleshoots compo ...

    Jeffersonville, VT

    1 month ago

  • Work in company

    Practice Support Specialist

    Only for registered members

    The Practice Support Specialist provides administrative and operational support for work processes across multiple practices.Ideal candidates will be well-versed in a variety of office-related tasks, be able to work with little direction, be proactive and anticipate the needs of ...

    South Burlington $65,000 - $75,000 (USD)

    1 month ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    We are looking for a Technical Support Specialist to join our Flight Crew. As a Code Pilot, you will provide level one technical support for hospitals using Mach7's Enterprise Imaging Solution. You will troubleshoot issues, document solutions and share knowledge with your team. · ...

    South Burlington

    5 days ago

  • Work in company

    Production Support Specialist

    Only for registered members

    We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. · The Production Support Specialist role is responsible for leading Material Review Board (MRB) reviews, · approving dispositions through review of Design/CAD ...

    Milton $31.50 - $35 (USD)

    1 day ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    This entry-level mission is your runway for growth. Code Pilots who prove themselves in the cockpit can advance to Tech Viper roles becoming technical experts trusted with our most complex customer challenges. · Provide level one technical support for hospitals using Mach7's Ente ...

    South Burlington Full time

    5 days ago

  • Work in company

    Therapy Support Specialist

    Only for registered members

    The Therapy Support Specialist provides administrative support in the clinical setting to patients, families, members of the care team and administrative leaders. · Patient check-in and scheduling · Managing incoming referrals · Obtaining prior authorizations · ...

    Winooski, VT

    1 month ago

  • Work in company

    Therapy Support Specialist

    Only for registered members

    The Therapy Support Specialist provides administrative support in the clinical setting to patients and visitors. · H.S. Diploma or equivalent required; · Coursework in administrative or medical sciences preferred. · ...

    Winooski

    1 week ago

Jobs
>
Agent support specialist
>
Jobs for Agent support specialist in Saint Albans