ServiceNow Architect - Chandler - Stellar IT Solutions

    Stellar IT Solutions
    Stellar IT Solutions Chandler

    3 days ago

    Description

    Job Type: Full-Time with Benefits and Perks


    Key Responsibilities:

    • Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.
    • Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
    • Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
    • Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
    • Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
    • Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
    • Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
    • Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
    • Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
    • Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

    Required Qualifications

    • Experience: 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
    • Technical Skills:
      • Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
      • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
      • Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
      • Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
      • In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
      • Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
      • Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
      • ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
      • Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
      • Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills

    Preferred Qualifications

    • Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management)
    • Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
    • Experience with DevOps and CI/CD pipelines for ServiceNow deployments
    • Knowledge of automation tools and frameworks to drive operational efficiencies

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