child support case processing consultant - Largo - State of Florida

    State of Florida
    State of Florida Largo

    4 days ago

    Default job background
    Description

    Job Title: Child Support Case Processing Consultant (Operations Analyst I)

    This role is an excellent fit for critical thinkers who enjoy working with others and problem-solving.

    • Mentoring and training to team members
    • Initiating and responding to requests
    • Coordinating with internal and external partners
    • Researching and resolving case issues
    • Gathering information and analyzing case data to determine next steps
    • Assisting customers
    • Interacting with other states, employers, and other business partners
    • Making decisions based on case information and provided documentation

    Requirements:

    • Currently employed with the Florida Department of Revenue
    • Two years of experience conducting research and analyzing information to make decisions
    • Experience coaching, mentoring, or training others
    • Two years of experience communicating with customers for the purpose of resolving inquiries
    • One year of Child Support Program experience

    About the Role:

    This position performs customer and team member support, working as part of the Administrative Actions 2 Team. The ideal candidate will have strong analytical and problem-solving skills, with the ability to work effectively in a team environment.

    Benefits:

    The Florida Department of Revenue offers a comprehensive benefits package, including health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.



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