IT Technician - Rancho Cucamonga - General Micro Systems

Description

Why join the General Micro Systems team?

Since its inception in 1979, General Micro Systems has been a leader in the embedded computing market, becoming the oldest supplier of embedded computers in the world. We are proud to be able to outpace the market with innovations and products that continue to leave their mark on the industry. GMS strives to provide customers with the solutions they need - at the lowest possible price without compromising quality or customer service The expertise of our GMS team and our commitment to utilizing modern technologies in product development have resulted in media recognition for our innovations and more 'Product of the Year' awards than all our competitors combined.

We pride ourselves on a work environment where employees respect and support each other, and employee growth and development are supported by management.

What we offer:

Well Being:

Benefits offered:

Growth:

Paid Time Off provided annually:

• 1 - 3 weeks of accrued vacation based on length of employment
• 56 hours of sick leave
• Up to 3 Floating Holidays for personal observances
• 10 Company observed Holidays

Anthem HMO and PPO

Medical Plan options

To further your development in your position, GMS provides 50% tuition reimbursement* following the successful completion of approved courses. (* requirements apply)

Anthem HMO and PPO

Dental Plans options

Anthem Vision Plan

Company paid employee.

Life Insurance

GMS seeks to provide our employees with growth and advancement, and we encourage promotion from within

Supplemental Benefits -

optional Life Insurance,

Short- and Long-Term Disability

Monday - Friday

standard work week

401K plan

SUMMARY

The IT Technician is responsible for overseeing daily IT operations, maintaining company systems, supporting end-users, and ensuring secure and efficient technology functions across multiple facilities in California. This role performs hands-on technical work involving servers, networks, workstations, security systems, and department coordination. The technician also supports IT staffing, system administration, troubleshooting, and the implementation of company-wide technology standards.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily IT Operations & Management

• Complete daily IT activities, requirements, and assigned projects.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluations, and disciplinary actions.
• Provide after-hours "on call" support as required using a company-issued phone.
• Maintain organization and cleanliness of IT office areas, equipment, supplies, data resources, and digital assets.

Systems Administration

• Set up and maintain Microsoft Exchange servers.
• Set up, configure, maintain, and troubleshoot servers and security credentials for all CA and FL facilities.
• Set up and manage security servers and access control systems.
• Manage computer operation scheduling, backups, storage, and data retrieval processes.
• Maintain, review, and update disaster recovery plans.
• Perform routine infrastructure and cybersecurity audits.
• Cross-Department & Multi-Location Support
• Interface with all departments to provide IT support and gather information as needed.
• Collaborate with departments across CA and FL to ensure unified technology processes.
• Maintain consistency of information sharing and systems configuration across all facilities.
• Hardware, Software & Workstation Support
• Install and maintain hardware and software, including server and computer maintenance.
• Perform PC builds, repairs, and upgrades.
• Set up and maintain Apple and Windows workstations for all departments.
• Diagnose, repair, and resolve computer-related and office equipment-related issues.
• Manage inventory of IT supplies, hardware, and components.
• Perform hardware, software, and equipment asset management.
• Networking & Connectivity
• Diagnosing and resolving issues involving bandwidth, network availability, and infrastructure performance.
• Support and maintain network connectivity for all locations, including phones, printers, peripherals, and copiers.
• Provide troubleshooting for network protocols and infrastructure components.
• Security Systems & Infrastructure
• Maintain security systems, surveillance equipment, and infrastructure access control.
• Support company-wide security protocols and ensure adherence to security policies.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must possess leadership skills
• Ability to work in a fast paced, deadline driven, multi-tasking environment with ability to quickly adapt to changing situations and tasks
• Must remain up to date on all current IT related technologies and GMS/GMSe specific software
• Must be detail oriented and balance multiple projects simultaneously in a fast-paced environment
• Must possess the ability to successfully plan, prioritize and organize work activities and adhere to strict deadlines, follow instructions, procedures, and policies; identify and solve problems
• Require minimal supervision to successfully complete tasks and assignments
• Must be conscientious about assignments and complete work in a timely, accurate and thorough manner
• Ability to work independently and as a member of a team
• Accurately document and log actions taken, maintain inventory and perform other general office tasks
• Must demonstrate initiative and ownership of assignments/projects
• Must report to work at scheduled time and maintain satisfactory attendance with limited unscheduled absences
• Must exhibit a professional appearance and behavior and maintain satisfactory performance consistent with expectations of the position and GMS policies
• Requires excellent communication skills, both verbally and in writing with executives, colleagues and individuals, internal or external
• Must possess strong interpersonal skills, able to effectively interact with all levels of employees and management
• Proficient computer skills with a working knowledge of programs such as Microsoft Word, Excel, Outlook and Power Point
• Ability to create procedures, technical instruction and documentation, including network diagrams in Visio
• Must organize, multitask and prioritize workflow appropriately
• Ability to read and accurately follow instructions
• Must possess the ability and desire to encourage and facilitate a positive and productive work environment for all employees
• Available to work evenings and weekends as necessary
• Must know how to terminate RJ45

EDUCATION AND EXPERIENCE

• Bachelor's degree in information technology or a related field.
• Minimum 2-4 years of experience in IT Administration.

Certifications

• CompTIA A+, Network+, and Security+ preferred.

Technical Skills

• Proficient in supporting Windows Server 2008, 2012 (preferred), 2016, and Windows 7/8/8.1/10.
• Proficient supporting macOS systems.
• Strong command of SonicWALL firewall configuration and troubleshooting.
• Skilled with Windows Server roles, including:
  • Hyper-V
  • DNS
  • Active Directory
  • Group Policy (GPO)
  • Print Server
  • File Server
• Experience working with NETGEAR VLAN configurations.
• Proficient with Microsoft Office applications (Word, Excel, Outlook, etc.).
• Proficient in Office 365 administration, including account set-up, permissions, licensing, and security settings.

Soft Skills

• Strong communication and customer service skills.
• Ability to multitask, prioritize, and work independently.
• Strong organizational and documentation skills.
• Ability to travel between CA and FL locations when required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to: sit, talk, hear, stand, walk, twist, bend, stoop, reach above shoulder level, and lift up to 40 lbs. with hands and arms, use hands to finger, handle, feel or type and utilize a telephone, copier, printer, computer, calculator, mouse, keyboard and monitor to perform daily duties. Ability to bend, reach, crawl, and work in tight spaces during equipment installations The employee regularly engages in personal interaction with company personnel. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus and utilize a computer monitor under fluorescent lighting and/or daylight where applicable.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate
• While the duties of this job are performing, the employee is regularly required to walk up and down one flight of stairs
• Some tasks are performed while on a ladder up to 6 ft. in height
• While performing some duties of this job, the employee is occasionally required to work and stretch arms overhead
• Desk is located in Server Room and is kept at 64 degrees year round

Must be a US Citizen, Permanent US Resident, or currently authorized to work in the US on a full-time basis without current or future employment sponsorship.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

General Micro Systems, Inc. (GMS) is an equal opportunity employer and drug-free workplace.

Post-offer applicants must pass a drug screen test. If required, you must pass a background check and/or have the ability to obtain and maintain security clearance.

General Micro Systems, Inc. is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of any kind. GMS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GMS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. GMS will not tolerate discrimination or harassment based on any of these characteristics. GMS encourages applicants of all ages.