- Serve as the main liaison between clients and our company, establishing trust and rapport throughout the entire client lifecycle.
- Address client inquiries and concerns promptly via phone, live chat and email, demonstrating patience and empathy.
- Collaborate with internal teams to develop tailored solutions that meet client objectives.
- Handle complex and delicate situations with professionalism and discretion.
- Anticipate potential issues and proactively address client needs to maintain satisfaction.
- Provide support during client onboarding, ensuring a smooth transition into our services.
- Maintain accurate records of client interactions and escalations.
- Active Listening: You give full attention to what your clients are saying and asking, taking the time to understand and ask questions when appropriate.
- Patience: You remain composed in challenging situations and provide thoughtful solutions.
- Adaptability: You adjust your approach to meet the unique needs of each client and pivot when necessary.
- Problem-Solving: You're resourceful in finding solutions that benefit both clients and the company.
- Integrity: You handle sensitive information with the utmost discretion and professionalism.
- Humility: You're not afraid to gracefully say "I don't know" yet quickly find a solution from a team member who does.
- Team Player: You collaborate seamlessly with your colleagues to deliver comprehensive service and lean on one another for support and guidance.
- Minimum of 3 years of experience in client services
- Experience and comfort in a high-volume call environment
- Exceptional communication and interpersonal skills, both oral and written
- Ability to thrive under pressure and manage complex client interactions
- Proficiency in Microsoft Office Suite, CRM systems, phone etiquette
- Ability to navigate competing priorities and pivot when needed
- Associate degree or higher
- HR and payroll knowledge and experience
- Sales experience
- You'll feel rewarded knowing you helped our clients be more successful in managing their people.
- Generous Paid Time Off (PTO) policy. Plus you get your birthday off
- 100k company Paid Life Insurance.
- A full suite of health, dental, vision plans.
- Company paid telehealth services.
- Supplemental health plans.
- 401k with company match.
- Professional Development opportunities and reimbursement.
- And really awesome co-workers that like to have fun and support each other
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Client Service Consultant - Clifton Park, United States - GTM Payroll Services Inc
Description
Job Description
Job DescriptionAre you a skilled communicator with a knack for navigating challenging situations? Are you ready to provide unparalleled service to households in need of solutions? Join our growing Household Services team as a Client Services Consultant and make an impact on our clients' lives in real time.
About the Role:
As a Client Services Consultant, you will be the front line of support and primary point of contact for our household clients. You will handle inquiries, provide guidance, and ensure the needs of our clients are met in a timely manner. Your ability to establish trust and rapport, while building strong relationships and effectively managing client expectations will be crucial to success in this role.
What You'll be Doing:
About You (traits we value on the team):
Qualifications:
Nice to Haves:
Ready to Make a Difference?
If you're dedicated to handling the unique challenges of working with household clients while delivering exceptional service, we want to hear from you Become part of a growing team that prides itself on being a solution as a cohesive unit by applying today to start your journey at GTM
What our Client Service Consultants receive:
About Us:
GTM Payroll Services has specialized in easy-to-use payroll solutions ever since our founding in 1991. Our offerings for families with domestic workers include payroll management, tax filings, workers' compensation policies, and employee benefits like health insurance and 401(k) plans. For businesses, we offer a comprehensive suite of payroll, time and labor management, human resources, and insurance products that can easily adapt to any size or type of business. Our success is based on our industry-leading expertise and an extraordinary level of personal attention for each and every customer.
