EPIC Application Manager Revenue Cycle - Arlington, VA

Position Summary · This position works under the direction of the Senior Director of Informatics and the Project Director to lead the Epic access and revenue cycle application implementation and provide day-to-day direction to the Access/Revenue Cycle team on the planning, design ...

Job description

Position Summary

This position works under the direction of the Senior Director of Informatics and the Project Director to lead the Epic access and revenue cycle application implementation and provide day-to-day direction to the Access/Revenue Cycle team on the planning, design, development, build and/or configuration of third party applications and Epic's registration, scheduling, information management, professional billing, claims, and remittance applications. These applications include Prelude, Cadence, HIM, Resolute, Claims, Remit, Charge Router, and other related Epic and third-party applications. The Access & Revenue Cycle ("ARC") Applications Manager will have a solid understanding of the operational practices of scheduling and payer authorizations of the MFA and a mastery of ambulatory clinic-based physician billing, reporting, fee schedule build/maintenance, cash management, and related functions.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Responsible for overseeing Clinical and Patient Experience applications within the Epic environment at MFA. Responsibilities include:

• Leading the ARC Analysts through implementations: providing instruction on various technical topics to other team members, educating/training new hires, providing mentorship to team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives and monitoring a project plan while reporting project changes and status to project managers and supervisor.
• Leads the ARC team members on optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects.
• Serves as the resource for other application team members on technical and functional application analysis, defining system requirement and developing logical data models using best practices for build and configuration, maintenance, workflow and data integrity.
• Assign and manage the daily and long term work tasks of the analysts on the team.
• Leads weekly meetings with team members and operational leaders to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Working with the relevant Principal Trainers to ensure that the curriculum and training of end users is accurate, accessible, and comprehensive.
• Works with cross functional teams and MGA business partners by providing education on system functionality and configuration of new tools to increase end user productivity within the application.
• Ensures system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications.
• Communicating all necessary application changes, enhancements and procedures to all necessary departments.
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.
• Works with Epic representatives, MFA's business partners, and end users to ensure the system meets the organization's workflows by attending site visits, workflow sessions, and other integrated sessions.
• Develops an understanding the clinical and operational needs to set the direction for the organization's workflows by attending site visits, workflow sessions, and other integrated sessions.
• May participate in the development of end-user training processes and/or curriculum content.
• Engages regularly with key stakeholders across the organization. Troubleshoots problems and questions from end users.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Attends and leads regular meetings with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• In conjunction with subject matter experts, leads the build of application-specific workflows or processes practices and users that could include, for example, decision trees, provider templates, referrals, authorizations, visit types, work queues, RTE, user role templates, application-specific schedules, visit navigators, preference lists, orders and linked charges, results routing, documentation templates, flowsheets, reports, SmartForms, visit types, etc.
• Completes testing cycles (unit, functional and integration testing); includes coordinating with departmental end-users and obtaining customer signoff.
• Works with other analysts and is key point of collaboration to other teams to maintain continuity in process and in support of our integrated Epic electronic medical record.
• Conducts system enhancements/new features, build, upgrades/quarterly updates and optimization.
• Ensures all changes to the application follow approved change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some positions may have an Addendum for specific analyst Qualifications and knowledge requirements.

Job Requirements:

• Adaptability/Flexibility: Demonstrating flexibility with respect to changing end-user business needs
• Critical Thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal Skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Leadership: Advises and coaches team members by providing guidance on project issues, key success factors of the project, and lessons learned. Motivates and shows appreciation to the team. Serves as an organizational role model.
• Organized: Can define, lead, and execute multiple projects simultaneously keeping them on budget and on time.
• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship Building: The ability to gain trust and establish effective relationships with Epic counterparts
• Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Technical Proficiency: Strong proficiency with a wide range of office applications including Microsoft Office products and other work management, project management, and efficiency management tools. Rapidly learns new products and technologies.

Education

• College Degree Required:
• Bachelor's degree (IT/Healthcare Focus Preferred) OR
• Associate's degree with at least four (4) years' experience

Licenses

• Current Epic certification(s) for relevant applications. New hires and transfers have no more than 45 days from completion of MFA-sponsored Epic training to complete any required Epic certifications. Analysts must remain current on Epic Certifications, badges, trainings, and other credentials.

Experience

• 3 years minimum experience in healthcare specialty field and/or in a software vender environment preferred. Additional experience may be required based upon assignment.
• Must have excellent verbal and written communication skills. Must be able to communicate providing verbal feedback in a professional manner. Must be able to follow and understand instructions, and react favorably in all work situations. Must have strong interpersonal skills and be mentally adaptable and flexible in dealing with a variety of people at various levels within and outside the Medical Faculty Associates (MFA). Must be able to do math calculations and input data into the computer.

Physical Requirements

• Walk, bend, twist, and reach above shoulder frequently in an office setting
• Must be able to occasionally lift, carry, push, or pull up to 20 lbs. as part of the role
• Regularly exposed to healthcare setting that may require personal protective equipment
• Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other equipment

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.