Strategy & Operations - New York, New York, US
8 hours ago
Job description
I'm hiring a strategy and operations lead at Maintouch.
The basics
- Maintouch builds AI agents to automate the trillion-dollar marketing agency industry.
- We've grown insanely fast in the last 9 months (can share numbers privately), and power the growth systems for nearly 50+ of the fastest-growing companies in the world.
- Marketing is a series of micro-decisions based on responses to data. Maintouch connects to all your marketing data sources to plan and execute growth strategies like an expert would.
- I (founder) grew up working at my family's marketing agency. We're taking those learnings to automate all that work.
- Lean team of 8 ex-founders and experts working in person in SoHo, NYC.
Why join?
- You'll help build the last marketing platform and have a career-defining win.
- If you eventually want to start your own company, there is no better place to be.
- Autonomy. You'll own outcomes end-to-end. There are no handoffs, which means no space between you and impact. You run the show.
- Get to tell your grandkids you helped build a generation-defining company in the LLM boom.
What you'll do:
- Manage a book of accounts. You're their main POC and will run regular strategy calls with customers to analyze performance and keep driving growth.
- Own customer onboarding by training teams, setting success metrics, and delivering value in the first 30 days.
- Drive upsells and contract expansions by identifying opportunities, building business cases, and closing deals directly with customers.
- Build and maintain customer health dashboards, revenue reports, and operational metrics for leadership and finance.
- Partner with product weekly to surface feature requests, customer pain points, and roadmap priorities based on customer conversations.
- Create SOPs and playbooks for customer success, onboarding, and account expansion as we scale the team
What we're looking for
- High IQ and high EQ.
- High agency. Absolute dog. Ruthless execution
- Comfortable with ambiguity and rapid change
- Excited about AI and its potential to transform marketing
- Strong communication skills (you'll be talking to customers constantly)
- Has worked in banking, consulting, or another high-growth startup.
About the process
We move fast: screener → behavioral → case study → in-person → offer.
Start date ASAP. No remote. No students.
If this sounds exciting, we'd love to chat.
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