Sr Contact Center Platform Administrator - Louisville
1 month ago

Job summary
We re seeking need for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. This role will focus on being the subject matter expert of our CCaaS (Contact Center as a Service) application.This selected candidate will be responsible for ensuring the platform is configured optimized and maintained to meet the evolving needs of the business.
The ideal candidate will have hands-on experience with cloud-based telephony/omnichannel solutions strong problem-solving skills and the ability to work cross-functionally with technical and non-technical stakeholders.
Job description
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