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    Project Specialist - Quincy, IL, United States - Ingersoll Rand

    Ingersoll Rand
    Ingersoll Rand Quincy, IL, United States

    1 month ago

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    Ingersoll Rand background
    Full time
    Description

    The Order Management Specialist will manage the customer experience by handling and supporting all operational transactions for our Compression Technologies and Services business (CTS).

    Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods
    Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
    Develop and cultivate effective relationships with key accounts/distribution partners.

    Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.

    Manage Sales Order bookings / backlog in relation to dates / holds / quotes and P.Provide high quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and relative to customer activity.

    Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
    Provide support and training to distributors on order entry application.
    Demonstrated ability to lead cross-functional projects and people without direct authority.
    Adhere to all policies and procedures of Ingersoll Rand.
    Management of assigned sales orders.
    Bachelor Degree preferred.
    Proficient in MS Office applications and experience with ERP.
    Experience in Salesforce preferred
    Understanding of operations and the supply demand flow is beneficial.

    Demonstrates the ability to identify the most important elements that influence a problem and the ability to work through a series of operations to determine a logical solution.

    Questions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change.

    Previous experience conducting training is an advantage.

    knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team.

    Our employees are empowered to act as owners every day for our customers, our communities and themselves.


    NYSE:
    IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities.

    Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions.

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities.

    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

    PandoLogic.

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