Customer Service Repair Coordinator - Meriden, United States - Mirion

Description

Mirion Technologies is seeking a highly motivated Customer Service Repair Coordinator whose primary responsibility is to ensure that our customers receive exceptional customer service in relation to the processing of repairs, parts requests, exchange orders, and in support of the Field Service team.

ESSENTIAL DUTIESProcess all orders for parts, repairs, and contract exchanges accurately and in a timely manner.
Communicate order status to internal and external customers.
Handle routine correspondence received from customers.
Screen and direct service-related calls.
Issue Purchase Requisitions for products and services.
Track contract inventory, and perform accurate inventory transactions.
Verify whether a customer is under warranty or a support contract.
Research and identify the proper part number for customer or Field Service requests.
Provide parts and repair quotations to customers.
ESSENTIAL REQUIREMENTSProfessional standard of speech, conduct and appearance.
Excellent verbal communication skills, including telephone etiquette.
Excellent organizational, time management and prioritization skills.
Ability to communicate effectively with all levels of customers.
Excellent attention to detail.
Ability to work through multiple interruptions.
Ability to sit and work several hours per day at a computer.
Ability to walk to the Service inventory area to retrieve items for shipment.
Ability to lift up to 30 lbs.
Computer literacy, typing/keyboarding skills.
PREFERRED SKILLSExperience in a customer service organization.
Administrative skills with good knowledge of general office procedures.
Experience with Microsoft Outlook, Excel, Salesforce, SAP.EXPERIENCE AND EDUCATIONAL REQUIREMENTSHigh School Diploma.
Associates degree preferred but not required.
Minimum of three years administrative experience in a corporate environment.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)