Health & Benefits - Customer Service Representative / Call Center Agent (Remote) (General Consideration) - Oak Brook
2 weeks ago

Job summary
This position is responsible for partnering closely with accountholders calling our contact center to provide valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Heathcare Savings Accounts (HSA), COBRA,and others.
Accountable for resolving issues without management intervention to remove barriers for the member.
You will receive additional call type skills after initial training and may be cross trained to other channels (like chat, email or text) on a later date according to business need.
Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulationsJob description
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