Customer Service Representative - Chicago, United States - Gym The, LLC
Description
Posted 12/27/2021 | Full-time/Part-time | Depends upon skills and experience | Englewood **Customer Service Representative (FT & PT Available)**
Englewood, NJ 07631
**Job Description**
**THE GYM** is looking for a unique individual to join their professional Customer Service Team. All GYM Employees must promote the Vision, Mission and Culture of **THE GYM** at all times and be able to inherently deliver Five-Star Customer Service throughout all functions of their duties. Teamwork, excellent communication skills, hard work and integrity are fundamental characteristics of a GYM Employee. To be considered for a Customer Service position, all applicants must strive for personal excellence, thrive on helping people and carry themselves with the highest level of professionalism. As a member of the Customer Service Team, a Representatives goal is to provide members with the best possible fitness experience by delivering superior customer service with a genuine desire to help. Clear communication, efficient multi tasking and effective inter personal interactions are critical for the Customer Service Representative to deliver on a daily basis. A Representative must be committed to the members, reliable to his/her co-workers and maintain a work space in a meticulously detailed and functional manner.
**The following is a list of the duties associated with The Customer Service Position at THE GYM:**
**Member and Staff Safety:**
Follow all NJ Department of Health and CDC regulations and guidelines for the prevention of COVID-19
Maintain a clean and sanitized work space and customer area
Follow all safety, sanitation and social distancing according to THE GYM training protocols
Assist in the adherence to all safety, sanitation and social distancing guidelines to members and other staff
**Member Relations:**
Greet all members and guests in friendly and courteous manner
Manage member and guest enrollment in programs and events
Gather complete and accurate information to provide to Membership Team from prospects
Answer incoming calls in a clear and friendly and expedient manner
Provide information to the best of your ability; consistently review and update knowledge of programs, classes and club operations, GYM events, policies, etc.
**Point Of Sale Transactions:**
Assist the Membership Team with processing membership contracts
Assist the Personal Training Team with processing service contracts
Process profit center and retail sales transactions
Be proficient with opening and closing the Point Of Sale Cash drawers
**Juice Bar:**
Prepare custom blended protein shakes
Maintain appropriate levels of all juice bar supplies
Maintain a sanitary and organized workspace
**Responsibilities:**
Member and Staff Safety
Member Relations
Point Of Sale Transactions
Juice Bar
**Qualifications:**
Fitness Experience a plus
Exhibit and practice a high level of dedication to THE GYM's vision, mission and culture
Possess good judgment and superior customer service and communication skills
Must represent oneself in a professional, ethical and respectful manner at all times
Exceptional interpersonal skills, working with team members and clients
Able to multi-task efficiently and effectively while giving proper service
Possess excellent conflict resolution skills and be able to diplomatically manage confrontation
Must be available to work a variety of work hours including day, evening, weekends and holidays
Able to withstand the physical requirements of the job as described for the duration of shift, including standing and walking.
Familiarity with Microsoft Word & Excel and ability to quickly comprehend and absorb club management software
Exhibit the characteristics of a healthy lifestyle
**Company Description**
For over a decade, ***THE GYM*** has offered its members superior training facilities, technologically advanced equipment, experienced staff and exceptional spa services. Our top tier instructors provide cutting-edge training and highly disciplined routines to help members achieve their fitness and wellnessgoals. We offer a full line of services and state-of-the-art facilities in three locations in the New Jersey area. ***THE GYM*** offers rewarding career opportunities in personal training, fitness leadership, personal services and fitness facility management. So if you are interested in working in a highly dynamicenvironment with associates and clientele who share values in fitness and wellness, then we encourage you to continue with this online employment application.
***THE GYM*** *is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.*
**Benefits**
Health, Dental, and Vision Insurance Available to Full Employees
Accruable Vacation Time Available to Full Employees
Life Insurance Policy Available to Full Employees
Complimentary GYM Membership for Spouse or Other Available to Full Employees
GYM Membership