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  • Director of Hospitality and Audience Experience - Saint Louis - St. Louis Symphony Orchestra

    St. Louis Symphony Orchestra
    St. Louis Symphony Orchestra Saint Louis

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title: Director of Hospitality and Audience Experience

    Responsible for overseeing all aspects of hospitality services to enhance the SLSO concert experience, while upholding exceptional service standards and fostering a culture of welcome and belonging for all.


    About Us

    The St. Louis Symphony Orchestra is a vibrant organization that values innovation and excellence in all aspects of our operations.


    Key Responsibilities

    • Customer Service:
      • Establish and uphold exceptional service standards for all patron-facing staff and volunteers.
      • Create a noteworthy hospitality and customer service brand for the SLSO for all activities taking place at Powell Hall and other SLSO performance venues.
    • Front of House Management:
      • Oversee all aspects of hospitality services, including concessions, bars, premium experiences, staffing, and volunteer management to ensure seamless operations and patron satisfaction.
      • Participate in SLSO season planning meetings.
      • Direct the planning of front of house logistics for all scheduled SLSO concerts and events in coordination with back of house management.
    • Administrative:
      • In partnership with the Powell Hall Relocation Consultant and a cross-functional team, develop and implement plans for the reopening of Powell Hall and expanded front of house operations.
      • Direct the recruitment, hiring, training, and management of all front of house staff.

    Requirements

    • Minimum of 5 years of progressive experience in hospitality management, preferably in a cultural or entertainment venue.
    • Bachelor's degree in related field or equivalent experience.
    • Commitment to creating exceptional experiences that inspire and engage diverse audiences.

    Salary Range

    $120,000 - $150,000 per year


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