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- Customer Service:
- Establish and uphold exceptional service standards for all patron-facing staff and volunteers.
- Create a noteworthy hospitality and customer service brand for the SLSO for all activities taking place at Powell Hall and other SLSO performance venues.
- Front of House Management:
- Oversee all aspects of hospitality services, including concessions, bars, premium experiences, staffing, and volunteer management to ensure seamless operations and patron satisfaction.
- Participate in SLSO season planning meetings.
- Direct the planning of front of house logistics for all scheduled SLSO concerts and events in coordination with back of house management.
- Administrative:
- In partnership with the Powell Hall Relocation Consultant and a cross-functional team, develop and implement plans for the reopening of Powell Hall and expanded front of house operations.
- Direct the recruitment, hiring, training, and management of all front of house staff.
- Minimum of 5 years of progressive experience in hospitality management, preferably in a cultural or entertainment venue.
- Bachelor's degree in related field or equivalent experience.
- Commitment to creating exceptional experiences that inspire and engage diverse audiences.
Director of Hospitality and Audience Experience - Saint Louis - St. Louis Symphony Orchestra
Description
Job Title: Director of Hospitality and Audience Experience
Responsible for overseeing all aspects of hospitality services to enhance the SLSO concert experience, while upholding exceptional service standards and fostering a culture of welcome and belonging for all.
About Us
The St. Louis Symphony Orchestra is a vibrant organization that values innovation and excellence in all aspects of our operations.
Key Responsibilities
Requirements
Salary Range
$120,000 - $150,000 per year
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