Sales Manager Assistant/Customer Service Representative - Caldwell - American Rooter & Drain

    American Rooter & Drain
    American Rooter & Drain Caldwell

    5 days ago

    Description

    Sales Manager Assistant/Customer Service Representative (Plumbing, HVAC & Electrical) Location: Caldwell, ID | Full-Time | Department: Office/Customer Service God. Family. Country. Service. That's our foundation.

    Are you someone who thrives on helping others, solving problems, and keeping things organized behind the scenes? Do you take pride in creating a seamless experience for customers-especially when they're facing urgent plumbing, heating, or electrical issues? If so, we want you on our team.

    We're a growing home services company built on faith, integrity, and hard work. As the first voice a customer hears, our CSRs set the tone for everything that follows. We're not just looking for someone to answer phones-we're looking for someone who takes ownership, communicates with confidence and empathy, and helps build trust from the first "Hello."

    What You'll Do:

    Answer inbound calls and respond to web inquiries with professionalism and warmth

    Accurately schedule appointments, following dispatch protocols to optimize routes

    Enter and update customer information in ServiceTitan

    Follow up on estimates, open opportunities, and membership renewals

    Collaborate with the team to support technicians and maintain top-tier service

    Be a calming presence during customer emergencies-problem-solve with heart

    Who You Are:

    You love helping people and thrive in a fast-paced, service-focused role

    You're organized, detail-oriented, and don't let things slip through the cracks

    You have excellent verbal and written communication skills

    You're tech-savvy and comfortable using platforms like ServiceTitan (or similar)

    You bring positivity, accountability, and a team-first mindset every day

    Needs to Have Experience:

    Pulling permits with city/county authorities

    Scheduling inspections with local jurisdictions

    Experience scheduling inspections with local jurisdictions

    Experience in plumbing, HVAC, or home service scheduling

    Familiarity with dispatching or call-center workflows

    Bilingual (English/Spanish)

    What We Offer: Competitive hourly pay + performance bonuses Health, dental, and vision insurance Paid time off and holidays Employee discounts on services Opportunity to grow into dispatching or leadership roles A culture built on service, family values, and doing things the right way

    Ready to be the voice that makes a difference? Apply today and start your journey with a team that cares.

    Background Check Authorization

    By signing this form, you authorize American Rooter & Drain to conduct a criminal background check. This check will include verification of your identity, address history, and any criminal records. The findings of this background check may affect your eligibility for employment with American Rooter & Drain. Your signature below confirms that the information provided is truthful and accurate.

    Drug Screening Disclaimer


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