Technical Support Specialist II - Columbus - Dynamic Campus

    Dynamic Campus
    Dynamic Campus Columbus

    4 days ago

    Description
    Technical Support Specialist II

    In the role of Technical Support Specialist II at dynamic-campus, you are responsible for ensuring effective technical assistance to users. This includes providing high-quality desktop support with a strong focus on customer service and satisfaction.

    Key responsibilities include:
    • Assisting users in utilizing technology resources efficiently.
    • Receiving, prioritizing, and resolving support requests via ticketing systems or phone calls.
    You will work collaboratively with vendors to resolve complex issues while adhering to security best practices for end-user data protection. You must demonstrate comprehensive knowledge of Windows and macOS operating systems along with proficiency in patching solutions as well as deploying new devices according to replacement schedules and licensing requirements.

    To be eligible for this position you should have an Associate degree in Computer Science or related field along with minimum two years of experience in customer support services; solid understanding of troubleshooting methodologies, collaboration skills etc.


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