- Greet guests, employees and visitors with a smile in a friendly manner
- Fulfill commitments
- Assist guests anytime and anywhere in the dealership
- Insure guests have a surprisingly great experience
- Act, speak, dress and behave professionally at all times
- Anticipate the guests needs by listening and asking clarifying questions
- Plan, organize and maintain efficient work flow
- Minimize distractions
- Refrain from conducting personal business (Facebook, twitter, texting, phone calls during shop hours)
- Remain available for calls as much as possible
- Use service call scripts to insure service quality
- Know the programs used to look up customer/vehicle information, book appointments, and search warrantee dates and recalls
- Answer all service calls for all dealership locations
- Collect as much information as possible regarding the customer and the vehicle
- Booking appointments for customer
- Transferring customer a service representative when needed
- Answering any service questions that a call center coordinator can answer
- Answering reception overflow calls so that every call is answered and assisting in transferring to appropriate person or location
- Communicate with ASM's regarding vehicle repairs
- Use their recommendations for service to help with customer
- Book appointments at all service locations
- Work together to ensure quality service for the customer
- Communicate with Parts department for inventory of specific parts
- Communicate with Sales Associates regarding warranties and contracts on newly sold cars
- Communicate with Finance regarding warranties and contracts on newly sold cars
- Good communication skills
- Ability to multi-task in a fast paced Dealership
- Open communication between service department to ensure work is satisfactory
- Effectively uses Reynolds to search customer/vehicle information
- Effectively uses X-Time to book appointments for service
- Effectively uses Set Dealer Daily to search warrantee dates and recalls
- Operate a phone, computer and other general office equipment
- Work with the public in a professional and guest centric manner
- Communicate with guests, vendors, managers, and co-workers
- Listen to guests and understand what they are saying
- Ability to read, understand and follow instructions
- Answer questions regarding vehicles, the dealership and service
- Good computer skills and demonstrated ability to learn other programs
- Ability to effectively build a rapport with others
- Strong oral communication
- Very strong listening skills
- Organizational and time management skills
- Associates Degree or equivalent experience
- Sits at a computer or other desk for extended periods of time
- Operates a computer with a monitor
- Operates a telephone and speaks with customers
- Listens to customers and others on the phone or via headphones
-
Automobile Center Store Associate
1 week ago
Sam's Club Daleville, United StatesPosition Summary... · As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates ...
-
Pharmacy Manager $10,000 Sign-On
2 days ago
Walmart Anderson, United States nullMinimum Qualifications... · Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Bachelor's Degree in Pharmacy or PharmD degree, or equivalent FPGE (NABP). · Pharmacy license (by job entry date). · Compl ...
-
Bilingual (Spanish) Call Center Representative
2 weeks ago
Conduent State & Local Solutions, Inc Township of Hamilton, United StatesThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
-
Call Center Representative
2 weeks ago
Conduent State & Local Solutions, Inc Township of Hamilton, United StatesThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
-
Supervisor, Customer Experience
3 weeks ago
CONDUENT Township of Hamilton, United States**About Conduent**: · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an ...
-
Registered Nurse RN
5 days ago
Ascension Anderson, United StatesJob Description · DetailsSign-on bonus: Up to $5,000 · Department: Adult Behavioral Health · Schedule: Part-time Evening Shift - This is a part time position, 20hrs/week or 40hrs a pay period. Every third weekend , every other holiday · Hospital: Ascension St Vincent Anderson · ...
-
Co-Manager
1 week ago
Ingles Markets, Incorporated Anderson, United StatesLocation: Anderson - Store 240: 2404 Hwy. 81 (at Oak Hill Rd) Anderson SC 29621 · Posting End Date: 06/16/2024 · Requirements · Ideal candidates will possess interpersonal and communication skills that will allow them to provide exceptional customer service while maintaining a hi ...
-
Physician-Anesthesiologist-PRN
1 week ago
Ascension Health Anderson, United StatesDetails · * Specialty: Anesthesiologist · * Schedule: PRN · * Practice Detail: Ascension Medical Group St. Vincent is seeking PRN anesthesiologist for our group in Suburban Indianapolis · * EMR System: IPRO · * Facility: Ascension St. Vincent Anderson · * Location: Anderson, Indi ...
-
Pharmacy Clerk FT
1 week ago
Ingles Markets, Incorporated Anderson, United StatesLocation: Anderson - Store 39: 4396 Hwy. 24 at Whitehall Rd. Anderson SC 29626 · Requirements · Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service while maintaining a high level of productivity, and c ...
-
Physician-Anesthesiologist-PRN
1 week ago
Ascension Health Anderson, United States**Details** · + **Specialty:** Anesthesiologist · + **Schedule:** PRN · + **Practice Detail:** Ascension Medical Group St. Vincent is seeking PRN anesthesiologist for our group in Suburban Indianapolis · + **EMR System:** IPRO · + **Facility:** Ascension St. Vincent Anderson · + ...
-
Physician - Anesthesiologist
1 week ago
Ascension Health Anderson, United StatesDetails · * Specialty: Anesthesiologist · * Schedule: Monday to Friday with a weekend and holiday call rotation · * Call Schedule: q5- Call required, post call day off when fully staffed · * Practice Detail: Ascension Medical Group St. Vincent is seeking a full-time anesthesiolog ...
-
Physician-Anesthesiologist
1 week ago
Ascension Health Anderson, United StatesDetails · * Specialty: Anesthesiologist · * Schedule: Monday to Friday with a weekend and holiday call rotation · * Call Schedule: q5- Call required, post call day off when fully staffed · * Practice Detail: Ascension Medical Group St. Vincent is seeking a full-time anesthesiolog ...
-
Physician - Hematology Oncology
1 week ago
Ascension Health Anderson, United StatesDetails · * Specialty: Hematology/Oncology · * Schedule: Monday to Friday · * Call Schedule: 1:4.5, regional call group · * Practice Detail: · * EMR System: Athena · * Facility: Ascension St. Vincent Hospital Anderson · * Location: Anderson, Indiana · * Visa Eligibility: J1 or H1 ...
-
Cashier (Full Time)
3 weeks ago
Ingles Markets, Incorporated Anderson, United States Full timeLocation: Anderson - Store 39: 4396 Hwy. 24 at Whitehall Rd. Anderson SC 29626 · Requirements · Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service while maintaining a high level of productivity, and c ...
-
Registered Nurse RN
6 hours ago
Ascension Anderson, United StatesDetailsSign-on bonus: Up to $5,000 · Department: Adult Behavioral Health · Schedule: Part-time Evening Shift - This is a part time position, 20hrs/week or 40hrs a pay period. Every third weekend , every other holiday · Hospital: Ascension St Vincent Anderson · Location: Anderso ...
-
Cashier (Full Time)
1 week ago
Ingles Markets, Incorporated Anderson, United States Full timeLocation: Anderson - Store 239: 1900 N. Main St. Anderson SC 29621 · Requirements · Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service while maintaining a high level of productivity, and complying wit ...
-
Physician - Hematology Oncology
1 week ago
Ascension Health Anderson, United States**Details** · + **Specialty:** Hematology/Oncology · + **Schedule:** Monday to Friday · + **Call Schedule:** 1:4.5, regional call group · + **Practice Detail:** · + **EMR System:** Athena · + **Facility:** Ascension St. Vincent Hospital Anderson · + **Location:** Anderson, Indian ...
-
Starbucks Associate PT
3 weeks ago
Ingles Markets, Incorporated Anderson, United StatesLocation: Anderson - Store 239: 1900 N. Main St. Anderson SC 29621 · Requirements · Ideal candidates will possess interpersonal and communication skills that will allow them to provide exceptional customer service while maintaining a high level of productivity, and complying with ...
-
Starbucks Associate PT
3 weeks ago
Ingles Markets, Incorporated Anderson, United StatesLocation: Anderson - Store 240: 2404 Hwy. 81 (at Oak Hill Rd) Anderson SC 29621 · Requirements · Ideal candidates will possess interpersonal and communication skills that will allow them to provide exceptional customer service while maintaining a high level of productivity, and c ...
-
Physician-Hospitalist-PRN
1 week ago
Ascension Health Anderson, United StatesDetails · * Specialty: Hospitalist · * Schedule: PRN · * Call Schedule: None · * Practice Detail: We are seeking a PRN hospitalist to join our elite team in Anderson. · * EMR System: Sunrise · * Facility: Ascension Anderson · * Location: Anderson, Indiana · * Visa Eligibility: N/ ...
Call Center Associate - Anderson, United States - Anderson Automotive Group
Description
Position Summary:Call center coordinators are responsible for answering service calls and assisting customers with scheduling service appointments. Duties include following service call scripts, booking appointments, collecting as much info as possible regarding the customer and the vehicle and transferring reception overflow calls to appropriate departments.
Goals and Expected Behaviors:
1.Increase/improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scores
Essential Functions of the Position
Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.
