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    Supplier Success Professional - Houston, United States - Avetta

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    Description

    SUMMARY

    The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

    If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home).

    This position requires being fully fluent (both verbally and in writing) in ALL three of the following languages: Brazilian Portuguese, Spanish, and English. Written and verbal assessments of these languages will be performed during the interview process.

    Pay rate: $16.50/hour USD

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Provide professional support to all Avetta customers
    • Help end-users navigate the Avetta Cloud Application
    • Verify technical documents submitted by end users
    • Ability to resolve complex issues with focus on customer experience
    • Interact directly with Avetta customers through telephone, email and chat
    • Prioritize and resolve customer needs
    • Accurately verify details on regulatory documents
    • Support and explain customer billing and subscription terms
    • Record details of interactions in Service Cloud (SFDC)
    • Provide necessary outbound follow-up, both via phone and email
    • Communicate and coordinate with internal departments
    • Work as a team and be a positive addition to Avetta's culture
    • Performs other duties as assigned
    • May be required to attend training, meetings, or seminars
    MINIMUM QUALIFICATIONS:
    • Call center experience is a plus
    • Excellent communication skill - both written and orally
    • Working PC knowledge, windows preferred and related applications
    • An affinity for learning online software systems
    • Interpersonal skills
    • Problem analysis and problem-solving
    • Attention to detail and accuracy
    • Adaptability
    • Self-Motivated
    • Stress tolerance
    • Ability to learn and apply new information or skills


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