Community Outreach Specialist - Pleasant Grove

Community Outreach Specialist · Work Type: · Part-time · Location: · Hybrid / Field-Based – Meets one-time per week in Pleasant Grove, UT · Reports to: · Chief Marketing Officer · About Whole Mind · Whole Mind provides accessible, evidence-based, and compassionate mental health c ...

Job description

Community Outreach Specialist

Work Type:
Part-time

Location:
Hybrid / Field-Based – Meets one-time per week in Pleasant Grove, UT

Reports to:
Chief Marketing Officer

About Whole Mind
Whole Mind provides accessible, evidence-based, and compassionate mental health care to individuals and families.

We work closely with hospitals, primary care offices, and healthcare systems to ensure patients receive timely access to advanced psychiatry treatments.

We have grown quickly in a short amount of time, and that growth depends on strong, trusted referral relationships. This role plays a key part in building and maintaining those partnerships through consistent, professional, in-person outreach.

Position Summary
The Community Outreach Specialist is a part-time, field-based role focused on developing and maintaining referral partnerships across Northern Utah. This role is ideal for students or early-career professionals interested in medical sales, healthcare marketing, or clinical operations.

You will represent Whole Mind in hospitals and primary care offices by communicating our services clearly, distributing educational materials, and building relationships with providers and clinic staff.

Success in this role requires strong interpersonal skills, proactive problem-solving, and the ability to independently manage a structured outreach schedule.

This position offers real healthcare exposure, consistent mentorship, and the opportunity to grow into a full-time role in the future based on performance and organizational needs.

Key Responsibilities
Clinic Outreach & Relationship Development
Conduct in-person clinic visits per week across assigned Northern Utah regions
Focus outreach on hospitals, primary care offices, health systems, and multispecialty clinics
Build and maintain relationships with providers and key clinic staff, including office managers, referral coordinators, and nursing staff
Represent Whole Mind professionally in all interactions

Outreach Materials, Swag & Visit Support
Distribute approved outreach materials including pamphlets, flyers, and educational handouts
Bring small, thoughtful goodies (treats, snacks, branded items) to support relationship-building
Manage outreach materials responsibly
Work within an approved monthly outreach budget, with purchases approved in advance

CRM Documentation & Relationship Tracking
Enter detailed visit notes, progress, and relationship status in the CRM (GoHighLevel)
Document visit purpose, key contacts, conversations, follow-up cadence, and next steps
Maintain accurate, up-to-date records to support continuity and accountability

Referral Support
Educate clinics on Whole Mind's services and referral pathways
Track referrals attributed to outreach activity using provided tools
Coordinate efforts, where appropriate, with local Spravato pharmaceutical sales representatives
Follow up with clinics to answer questions and support patient access

Planning, Communication & Accountability
Maintain a consistent weekly outreach schedule with minimal oversight
Solve problems independently and adapt when challenges arise in the field
Submit brief weekly updates summarizing visits completed, referral activity, and feedback or obstacles encountered
Meet weekly, in person at the Pleasant Grove headquarters, with the Chief Marketing Officer for coaching, feedback, and alignment

Performance Expectations
15 in-person clinic visits per week
3–4 qualified patient referrals per week attributed to outreach activity
Accurate, timely CRM documentation
Consistent professionalism, follow-through, and reliability

What We're Looking For
1–3 years of experience in healthcare (medical marketing, healthcare sales, clinical operations, patient coordination/scheduling, or similar)
Comfortable in provider-facing environments and confident initiating in-person conversations
Self-directed, highly organized, and able to manage a field-based schedule independently
Confident, kind, and professional, with strong communication skills
Proactive problem-solver who adapts well in busy, fast-moving clinical settings
Comfortable handling rejection, non-responses, and variability inherent in outreach work
Willing to spend significant time driving and visiting clinics in person
Comfortable using CRMs and basic digital tools to document activity and follow-up
Open to feedback and interested in building a career in medical sales or healthcare growth

Compensation, Schedule & Growth Opportunity
Compensation
$18/hour
15–20 hours per week
Gas reimbursement for work-related travel
Bonuses
$50 per qualified patient referral
A qualified patient referral is when a new patient completes an intake appointment and is verified as originating from outreach efforts
Monthly performance bonus up to $300 for consistent performance and continuity[AC1]
Criteria for this bonus will be established at the start of employment

Experience and Growth Opportunity
Flexible schedule designed to accommodate coursework
Direct, real-world experience in healthcare partnerships and referral-based growth
Weekly mentorship from senior leadership
Opportunity to grow into a full-time role in the future based on performance, initiative, and organizational needs