Oliver Wyman - New York, United States - Oliver Wyman Group

Description

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit Follow Oliver Wyman on X @OliverWyman.

Job Overview:

The Head of Knowledge Services will be responsible for managing Oliver Wyman's global research and knowledge management functions, along with related technology systems and data/information/expert vendors. The role will involve continuously innovating on the team's knowledge strategy, evolving and improving the quality and consistency of knowledge products and related services, and implementing the AI transformation in this space, while leading a team of knowledge professionals across different regions and functions. This role requires a strategic thinker with a strong background in technology change management and the ability to lead large transformational programs. The successful candidate will be responsible for driving the development and implementation of research strategies, managing knowledge assets, and ensuring the effective use of information across the organization. The role will report to the Chief Knowledge Officer of Oliver Wyman Group and offers a unique opportunity to share the knowledge services function of a leading management consultancy, driving innovation and change on a global scale.

This is a hybrid role that will require a presence in the New York office 3 days per week. There is no option to be fully remote.

Key Responsibilities:

• Define and execute the global knowledge and research strategy for the consultancy, aligning it with Oliver Wyman's business objectives and client needs. Collaborate with the Chief Knowledge Officer on the long-term vision, drawing on global best practices and aligning with the organization's business units and drive the day-to-day running of the global Knowledge Services department.
• Manage the global research, knowledge management, knowledge technology systems, and knowledge engagement/comms teams, ensuring they are effective, efficient and user-friendly.
• Lead large transformational programs, including AI driven transformation and the strategic evolution of knowledge services-related IT systems and portals, driving change and innovation within the knowledge services functions to ensure Oliver Wyman stays at the forefront of industry development in sharing and applying knowledge and intellectual capital
• Lead, coach and develop a team of knowledge professionals, fostering a culture of collaboration, continuous learning, innovation and excellence.
• Establish and monitor the institutionalization of knowledge services best practices and quality standards, including evaluating the effectiveness of knowledge tools, processes, and strategies, ensuring they meet the expectations of the internal and external stakeholders,
• Provide oversight and guidance on reporting, analytics and insights to support continuous improvement and manage the overall budgets to ensure strategic and economic leverage.
• Identify and leverage the emerging trends and opportunities in the knowledge domain, such as artificial intelligence, data analytics and digital platforms.
• Build and maintain strong relationships with the senior leadership, the practice areas, the clients and the external partners, representing the knowledge function and promoting its value proposition.
• Collaborate with key stakeholders and other functions/departments to ensure the effective use of knowledge services in decision-making processes.

Qualifications & Skills:

• Proven 15+ years' experience in leading and managing senior research and/or knowledge management functions in a global and complex environment within a management consultancy (will consider professional services firms)
• Strong background in technology change management and the ability to leverage technology to enhance knowledge management systems and processes
• Experience leading large transformational programs, with a track record of driving change and innovation that delivers business impact and client satisfaction
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse and distributed global team.
• Strong strategic thinking and planning skills, with the ability to align research and knowledge management strategies with business objectives.
• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.
• A deep understanding of research methodologies and knowledge management principles and practices.
• Strong knowledge of the latest research, knowledge management and knowledge technology trends, tools and methodologies.
• Strategic, analytical and creative thinking, with the ability to solve problems and make decisions in a fast-paced and dynamic environment.
• A master's degree or equivalent in a relevant field, such as information science, business administration or management.

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $240,000 to $290,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.