Patient Services Representative - Dixie Highway Erlanger, Kentucky, United States
1 day ago
Job description
Overview
Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.
Responsibilities
- ADMINISTRATIVE DUTIES:
- Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
- Schedule and confirm patient appointments.
- Collect point of service payments, including patient copays and other forms of patient financial responsibility.
- COORDINATION AND COMMUNICATION:
- Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
- Attend required meetings/huddles and collaboration within clinic team.
- DOCUMENTATION AND COMPLIANCE:
- Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
- Familiarity with HIPAA and 42-CFR part 2 desired.
KNOWLEDGE SKILLS, AND ABILITIES
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
- Team-player, able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
- Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
Qualifications
- EXPERIENCE
- 2+ years of prior front desk experience preferred.
- EDUCATION:
- High School Diploma or equivalent
BRIGHTVIEW HEALTH BENEFITS AND PERKS:
- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match.
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Tuition Reimbursement after 1 year in related field
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
Ready to shape our future by bringing in top talent? Apply now and be a key player in our success
Similar jobs
The Customer Service Representative serves as a primary point of contact for customers providing responsive accurate and solutions-oriented support throughout the sales and order fulfillment process. · This role works closely with customers inside and outside sales vendors and in ...
1 week ago
The Account Services Representative provides courteous, accurate, and efficient service to customers at the lobby and drive thru. · This position ensures consistent coverage during lunch breaks and high-traffic periods, maintaining uninterrupted front-line operations and allowing ...
1 month ago
We are looking for a Full-Time Customer Service Representative who brings empathy, professionalism, and positivity to every interaction. · ...
1 month ago
SP+, an artificial intelligence company for the real world, offers a Customer Service Representative position in Erlanger, KY. The job involves ensuring high-quality customer service and assisting the maintenance team with keeping common areas clean. · ...
1 month ago
We are the largest parking network in America with over 23, · 000 employees powering mobility at over 4, · 000 locations across North America and Europe. · We re inventing parking because it s important it s everywhere · and impacts everyone tomorrow we will power checkout free e ...
1 month ago
The Account Services Representative provides courteous, accurate, and efficient service to customers at the lobby and drive thru. · ResponsibilitiesServe as the first point of contact for customers at the front counter and drive-thru. · Process customer payments (cash, check, and ...
1 week ago
Care for animals Support your team Make a difference every single shift · At Erlanger Veterinary Hospital in Erlanger KY we believe exceptional veterinary care starts the moment a client walks through the door or picks up the phone That is why we are looking for · A full-time Cu ...
1 month ago
We are looking for a Full-Time Customer Service Representative who brings empathy, professionalism, and positivity to every interaction. This is not just a front desk role. You are the first voice our clients hear, the first face they see, and the lasting impression they take wit ...
1 month ago
SP , a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps or credit cards. You just drive in and drive out. · ...
1 month ago
Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. · ...
2 weeks ago
We are seeking a Customer Service Associate to join our team. · ...
1 month ago
We are looking for a Full-Time Customer Service Representative who brings empathy, professionalism and positivity to every interaction. · Welcoming clients and patients with warmth, professionalism and compassion. · Managing incoming phone calls scheduling appointments confirming ...
1 month ago
The Account Services Representative provides courteous, accurate, and efficient service to customers at the lobby and drive thru. This position ensures consistent coverage during lunch breaks and high-traffic periods. · ...
1 month ago
+ We are seeking a Customer Service Associate to join our team. We offer competitive medical benefits and 7 paid holidays per year. · + Resolve customer complaints via phone, email, mail or social media. · Use telephones to reach out to customers and verify account information. · ...
1 month ago
Customer Service Reps are responsible for answering phone calls and setting up service appointments. · ...
2 weeks ago
Tide Cleaners in Erlanger KY seeks full-time part-time customer service representatives. Must be friendly energetic have excellent communication skills able to work in a fast-paced environment and be detail-oriented. · We offer competitive pay benefits with pay starting at $15 pe ...
1 month ago
This role is ideal for individuals with strong organizational skills who thrive in a fast-paced logistics environment. · Partner with the sales team to onboard new carriers into our system ...
4 weeks ago
Reports to the Operations Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position ...
1 month ago
Reports to the Operations Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. · ...
1 month ago
Reports to the Operations Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. · ...
1 month ago