Jobs

    In Person Financial Customer Service Representative - Colonial Heights, United States - Priority Staffing

    Priority Staffing
    Priority Staffing Colonial Heights, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Customer Service Representative

    Summary: The Customer Service Representative (CSR) manages each customer interaction to create an exceptional experience.

    Job Responsibilities

    • Creates an Exceptional Customer Experience
      • Identifies and responds to customer's needs in a timely and efficient manner
      • Builds internal and external relationships
      • Ensures customer confidentiality and private information is maintained
    • Performs Job Related Functions
      • Interviews customers and process applications, making recommendations for product and services approval
      • Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
      • Prepares and present assigned daily marketing offers
      • Responsible for assigned collection of customer accounts
      • Compiles and maintains records of all daily assigned tasks
    • Ensures Compliance
      • Adheres to all 1 FFC policies and procedures
      • Complies with all State and Federal regulations
    • Engages a Learning & Development environment
      • Participates in personal development
      • Exhibits knowledge of all 1 FFC products
      • Seeks additional opportunities and responsibilities
    • Exemplifies the 1 FFC Leadership Competencies
    • Performs all other work-related duties as assigned

    Requirements:

    • High School Diploma or equivalent
    • Ability to meet current Licensing requirements of various States and Federal regulators
    • Demonstrate the ability to analyze relevant information and apply individual judgment
    • Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
    • Ability to maintain confidential business and personal information
    • Action and result focused
    • Strong communication skills (verbal / written /interpersonal)
    • Proficient with MS Office Suite products
    • Must possess a valid driver's license and the ability to operate an automobile
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