Automotive Service Advisor - Napa, CA
1 month ago
Job summary
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information.Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Follows up on status of repairs to ensure vehicle is ready when promised,
informs customer in advance when car can't be ready at the promised time, and obtains authorization from customers when repair estimates are revised Makes repair recommendations and manages delivery of repairs by setting
and managing customer expectations Ensures all service level targets are met or exceeded Ensures that required documentation is complete
and is in compliance with regulations and standards Complies with and enforces all safety policies
and procedures Attends all staff meetings trainings educational classes as required Performs other duties as assigned
Job description
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