Customer Service Technician - Harrisonburg, United States - Public Safety Systems
Description
**GENERAL DESCRIPTION OF POSITION**
The Customer Service Technician position works at customer sites to install and maintain food safety intervention systems as well as identify new opportunities within existing customers. Through theoretical principles, experience and hands-on performance, this position solves problems and applies performance modifications to our existing food safety intervention solutions to provide superior products and service that is even better than our products. ***This is a customer-facing position requiring that the employee be fully vaccinated. *THIS IS A SAFETY-SENSITIVE JOB FOR PURPOSES OF THE ARKANSAS MEDICAL MARIJUANA AMENDMENT****
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
1. Responsible for working with the assigned Business Unit to install and maintain food safety intervention systems and apply upgrades and enhancements to existing systems.
2. Provide regularly scheduled maintenance and training of plant personnel in the proper operations and maintenance of system.
3. Manage customer service activities for multiple plants within an assigned region. This will require being the primary point of contact for plant personnel.
4. Interfaces with customers to achieve outstanding customer loyalty through superior customer service.
5. Perform any other related duties as required or assigned.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
**EDUCATION AND EXPERIENCE**
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training, or equivalent combination of education and experience.
**COMMUNICATION SKILLS**
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information, view the and .
Company : PSSI
Position : Customer Service Technician
Status : Full Time
Shift :
Req # :
Date Posted : February 02, 2022
Location : DMV Area, Harrisonburg, US, VA, 22801
Job Category : Corporate Management
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