BALENCIAGA Sales - Atlanta, United States - Balenciaga

Description

Summary
We are currently seeking a Sales & Client Advisor who will report to the Store Director.


YOUR OPPORTUNITY

The Sales & Client Advisor significantly contributes to the store sales, by providing Balenciaga signature to all clients, supporting the management team, and representing Balenciaga brand and image.

S/He embodies Balenciaga behaviors and engages clients.

Job Description


HOW YOU WILL CONTRIBUTE

A BUSINESS DEVEOPER
Achieve sales targets, quantitative and qualitative goals and KPIs
Deal with and report all situations regarding client requests and complaints to the Management Team
Provide high quality feedback regarding clients to the Management Team
Closely work with stock team to ensure product availability and meet client requests
Keep informed on market, fashion trends and business environment
A BRAND PROMOTER (CLIENTS)

Inspire clients by embodying the Balenciaga behaviors
Ensure seamless execution of the omnichannel client journey
Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
Give tailor-made advice, listening clients' expectations and answering requests
Maintain display and organization of all areas respecting the visual merchandising standards
Execute product presentation guidelines
Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
Create and update client portfolio and follow up through Luce app
Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
Follow the guidelines provided by HQs regarding the client journey and loyalty program

A TEAM PLAYER
Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
Participate in achieving sustainability goals

A PROCESS SUPPORTER
Process client transactions at the cash desk (in-store and distant sales, M-xstore)
Promote and execute omnichannel services in store
Receive and process store deliveries
Prepare and organize deliveries and shipments to clients
Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
Contribute to front and back of house operations (stock control and inventories)

WHO YOU ARE
Relevant previous sales experience with a minimum of 2 years
Good digital and IT skills, including MS Office
Product sensitivity and a strong market and fashion trends knowledge
Good general culture level
Good listening ability
Adaptability, reactivity, natural curiosity, and authenticity
Ability to multitask and handle the pressure of a busy day
Willingness to learn and improve
Ability to maintain a positive work environment while respecting brand values and behaviors

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga's Phipps Plaza Atlanta team as a Sales & Client Advisor who will drive the business and contribute to the brand philosophy.

We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.


DIVERSITY COMMITMENT
Balenciaga is committed to fostering a diverse workforce.

We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience.

As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors.

Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

Job Type
Regular

Start Date

Schedule
Full time

Organization
Balenciaga America Inc.
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