Appointment Center Manager - Albuquerque, United States - Solar Works Energy

Description

As the Appointment Center Manager at Solar Works Energy, you will be the driving force behind our appointment scheduling, playing a crucial role in the smooth operation of our sales and service workflows.

Your primary responsibility will be to ensure that all customer appointments are efficiently booked, managed, and optimized to maximize satisfaction and productivity.

Key Responsibilities:

• Manage daily operations of the appointment center, ensuring efficient appointment scheduling and modifications.
• Oversee a team of scheduling coordinators; hire, train, and evaluate staff performance.
• Develop and implement strategies to enhance customer service and increase appointment bookings.
• Monitor and analyze appointment scheduling processes and customer feedback to identify areas for improvement.
• Ensure that the team meets sales targets through effective appointment scheduling and followups.
• Maintain high levels of accuracy and attention to detail in all scheduling data and customer interactions.
• Collaborate with sales and service department leaders to ensure alignment and optimize staff and resource allocation.
• Handle escalated customer service issues related to appointment scheduling.
• Generate reports and provide insights on appointment trends, team performance, and operational efficiency.

Requirements

- Proven experience in a managerial role, preferably in a sales or service environment.

• Strong leadership skills with the ability to motivate and lead a team.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• A friendly, customeroriented approach with a focus on sales enhancement.
• High attention to detail and conscientiousness in managing operational tasks.
• Proficiency in scheduling software and CRM systems.

Benefits

Join our dynamic team at Solar Works Energy, a forward-thinking leader in renewable energy solutions based in Albuquerque, New Mexico. We specialize in providing top-tier solar solutions, roofing, battery storage, and electric
vehicle chargers. We are committed to delivering unparalleled sales and service experiences to our customers.

We are seeking an enthusiastic and detail-oriented Appointment Center Manager to oversee the scheduling operations for both our sales and service departments.