Technical Customer Care Specialist II - Agoura Hills, CA

Only for registered members Agoura Hills, CA, United States

4 weeks ago

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Job Summary

Provides technical customer support to ensure that all customers are satisfied with the acquired company's products and services.Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties.

Responsibilities

    Serves as a customer care agent for an assigned customer base or product area.li
  • Responds to customer inquiries received via telephone or online.li
  • Determines problem source (i.e.hardware software user access).Resolves issues where possible.Refers difficult and complex issues to internal technical experts.and/or.Refers issues to management documents issues for future.Documents and reports on customer inquiries status and resolution.Follow up with customers on issue status and resolution to ensure ongoing high levels of satisfaction./li

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