Lead Help Desk Analyst - Exton, PA, United States - Liberty Personnel Services

Description

Lead Help Desk Analyst Our client is seeking a Lead Help Desk Analyst to join their growing team. this is a full time direct hire position that is onsite in the Exton area.

Qualified candidates will have experience with most of the following:

Provide Technical Support:
Troubleshoot and fix user issues.
Answer questions and offer guidance.
Collaborate with IT teams for complex problems.
Escalate unresolved issues.


Manage the IT Service Desk:
Oversee daily operations and ensure customer satisfaction.
Track key metrics and service agreements.
Prioritize and handle support tickets efficiently


Promote Best Practices:
Collaborate with international teams for standardized service delivery.
Develop and maintain documentation for IT processes.
Train and mentor service desk staff to improve their skills.
Stay updated on industry trends and implement new technologies. This is a full time direct hire position offering high compensation, excellent benefits, 401k match, and many other perks. To apply, please send your resume to Please add me on LinkedIn and I look forward to connecting with you Josh Zeloyle
#IT #midsenior