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Corporate Counsel
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Senior Project Manager
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Project Engineer
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Lead Development Representative
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Land Owner Relations - Canonsburg, United States - Softtek Integration Systems
3 weeks ago
Description
On a daily basis, the Customer Service/Land Owner Relations Representative will provide administrative and customer service support to the Land Owner Relations team in a variety of ways including, but not limited to, the following:A broad range of administrative support and document management related tasks including document scanning, management, updating and cataloging within internal databases
Answer live/incoming calls on the Landowner Relations hotline as well as return calls as needed
Answer landowner questions, research and document cases and escalate as needed
Manage landowner issue/case needing escalated through to resolution – collaborating with internal partners until the case is closed or further escalated to a team lead
Review incoming mail and other land related documentation
Create and monitor accounts /Cases (from land owner issues) within Salesforce
Manage landowner account updates - prepare/mail change of address and ACH forms; process new/revised owner account data
Create and maintain strong relationships with interest partners and industry peers
Research owner inquiries related to discrepancies in payments, interests, and settlements
Landowner payment inquiries - confirm decimal interests by calculating various interest types – working interest, net revenue interest, NPRI, overriding Interests, Take in Kind (TIK)
Analyze land data to confirm leasehold HBP status, including but not limited to GIS Maps, Enertia and Glancer
Review lease Documents to confirm Lease Term, Royalty Percentage, Gas Price, Deductions, Market Enhancement etc.
Provide assistance to legal department to resolve claims and civil matters
Other Land Department responsibilities as assigned.
Required Skills:
3+ years' customer service/support or similar work experience
Oil and Gas industry experience is highly preferred; some general understanding of oil and gas land administration ( familiarity with leases, titles, and division orders and general land owner concerns)
Experience answering and making calls; enjoys talking to people and helping them resolve their issue
Must be willing to answer calls and handle high volume. (95+ calls/day)
Able to effectively communicate with an individual who might be upset about an issue that needs resolved
Professional demeanor suited to working in a customer facing capacity
Ability to multitask and prioritize work, independently and effectively
Ability to work in a fast-paced, dynamic, and results-oriented environment
Experience with the full MS Office Suite
Bachelor's Degree, preferred
Strong customer service skills
4-week mandatory in person training at the Canonsburg PA office
Post training schedule will be Monday- Friday 7:30am- 4:30pm with 3 days in office (Canonsburg, PA office) and 2 days home per week
Candidates must have reliable internet (that the company does not provide)
Industry experience preferred but not required
This role is not eligible for the 9/80 schedule
Candidates must be willing to answer calls and handle a high volume
