Technical Services Lead - Portland, United States - Trimble

Description

Your Title:
Technical Services Supervisor-Spectrum


Job Location:
Remote -US

Our Department:

Professional Services:
Technical Services

Do you like to find solutions for our Spectrum clients? Do you have good administration skills and
like to find solution for a business problem? Do you like to think outside the box?

What You Will Do

The Technical Services Supervisor is responsible for leading a team of technical staff, planning and
implementing productivity, quality, and process improvements and execution of customizations and
integrations. Under the direction of the Technical Services Manager, this position will play a key role
in prioritizing projects, proper allocation of resources, and successfully liaising with other
departments across Viewpoint. This is a "hands on" position that will require assisting with the
provision of Spectrum customization and integration activities to find solutions for our clients. This
position will be part-time billable. This position requires a strong technical background, excellent
client communication skills, project management skills, problem solving and the ability to lead
technical teams. A successful Supervisor must be action oriented, capable of independently solving
complex technical problems and able to communicate clearly and effectively to both technical and
business audiences.
Essential Duties & Responsibilities

• Oversees the daily operations of the Spectrum Technical Services team.
• Collaborates with other Supervisors and Business Analysts to manage Spectrum and related

product case intake process.

• Solution Spectrum customization and integrations requests and estimates related projects.
• Identifies opportunities for improving customization methods and procedures and

communicates recommendations appropriately.

• Develops strong working relationships with peers across Viewpoint and other Trimble

organizations to ensure successful cross-departmental collaboration.

• Partners with the Technical Services Manager to set standards, priorities, and schedules.

Directs the activities of assigned staff:

• Oversees activities of individual contributors (i.e., hires, coaches, appraises, rewards,

motivates, disciplines, recommends termination as necessary).

• Equitably assigns work ensuring growth opportunities and adequate cross training to

support departmental health.

• Collaborates with Project Managers to manage team to deadlines.
• Supports individual contributors through the resolution of customer disputes, including

communication with customers regarding project status, scope, and managing rework effort,
as needed.

• Carefully interprets and champions the application of policies and procedures.
• Works with the Technical Services Manager to evaluate individual and team performance to

determine if organizational objectives are being met. Advocates for process enhancements
and changes, as appropriate.

May 2022


Competencies:

• System architecture knowledge.
• Ability to understand enterprise software architecture, including the role of databases and

data architecture and identify the flow of data between systems.

Strong organizational skills are critical:
prioritizes and plans work activities, uses time
efficiently and develops realistic action plans.

• Effectively develops and uses a systematic approach to analyze and solve problems.
• Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes

the big picture and effectively identifies key issues and designs harmonious and effective
solutions.

• Effectively recruits, hires, trains, manages, motivates, and develops staff. Demonstrates an

inclusive leadership style that solicits and is receptive to input from team members but is
also decisive once inputs are obtained.

• Uses ethical principles to guide decisions and actions; demonstrates honesty and integrity in

managing people and resources; and treats others with respect, fairness, and concern for
their welfare.

• Strong customer-service orientation and commitment to insuring timely, quality solutions to

customer issues.

• Demonstrates excellent written and verbal communication skills. Listens effectively,

transmits information accurately and understandably, and actively seeks feedback.
Effectively presents and explains technical information to various group sizes and levels of
knowledge.

• Adapts to changes in the work environment, manages competing priorities and comfortable

with frequent adjustments, delays, or unexpected events. Remains open to others' ideas and
exhibits willingness to try new things.

• Handles confidential and sensitive information and records with a high degree of discretion,

diligence, and good judgment.
What Skills & Experience You Should Bring


Required:

• Bachelor's degree in business or other relevant discipline plus a minimum of six years of

experience in custom report or other technical development experience, and 3-5 years of
experience successfully managing people. In lieu of a bachelor's degree, eight years of
relevant technical experience and 3-5 years of managing people will qualify.

• Experience in oversight of technical development projects, including report development.
• Knowledge of MS SQL Server as well as Spectrum database structure and programming.
• High level of customer support operations, practices, and principles. Excellent process

planning, time management, communication, decision-making, presentation, organization,
and interpersonal skills.

• Proven leadership and employee relations skills.
• Understanding of general business and accounting principles and practices.
• Skilled with various software applications.

Preferred:

• Experience with multiple ERP systems.
• Experience integrating multiple software tools.
• Knowledge of construction industry and construction accounting.
• Familiar with Agile methodology.
• Familiarity with MS SQL Server Integration Services.

May 2022

About Your Location
This will be a remote position supervising multiple people in multiple states. Travel is not required.

About Our Technical Services:
Professional Services Division
Trimble is an industrial technology company transforming the way the world works by delivering
solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble
Construction provides technology solutions that make it easier than ever for construction customers
to accelerate project processes and team productivity through each stage of construction, ensuring
everyone is on the same page whether or not they're in the same place.

Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means
actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our
current success while also moving our desire to improve. We actively seek to add members to our
community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most
importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.

This compensation range is based on a full time schedule.

Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range:
105682

142676

Bonus Eligible?
Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.

Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

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