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    eBusiness - Advance Customer Service Team - Roanoke, United States - State Electric Supply

    State Electric Supply
    State Electric Supply Roanoke, United States

    4 weeks ago

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    Description

    ** eBusiness - Advance Customer Service Team**

    **Job Category****:** Marketing **Requisition Number****:** EBUSI001305 Showing 1 location **Job Details**

    **Description**

    **Tasks include:**

    **Digital, Online Solution Pro and Technical Support**.

    With your newly acquired expertise of SE Ordering Tools and the APP, you will be a primary contact for customer and employees on inquiries about our website tools and applications. You will provide demonstrations and training for employees and customers. You will be involved with the PRO Solutions teams on storeroom inventory management processes from preparation of published SKUs to replenishing materials by scanning QR Codes with the iBOSS / APP tools through the sales order transaction. As user and technical support, knowledge of devices (desktop, iPad, tablet, iOS, Android, scanners) and browsers and their impact on webpages is required. You will work with the Pricing /Sales teams on building Shopping Lists for pricing worksheets and BOM lists for select customers.

    **Order Reviews/Modifications.**

    Help in reviewing online orders and making modifications as necessary. Communication to the customer.

    **Ship Notification.**

    You would be sending tracking information and invoice copies to customers.

    **Answer Customer inquiries.**

    Receive incoming communication via CHAT, email, or by phone. Logging phone calls and type of call.

    **Contact us Now Form.**

    Review and answer inquiry form that customer filled out online. Documentation and follow up on our CRM.

    **Expedite online Orders.**

    **Inbound and Outbound customer follow-up.**

    **Quoting our B2C customers as needed.**

    **Helping with marketing promos.**

    **Assisting customers to create online users.**

    **Creating customer relations and good experiences.**

    Working in a fast-paced, growing environment with ever-changing technologies, it will not be uncommon to receive a new task or to become part of a digital solutions project.

    **Education:**

    Preferred applicants need to have a High School Diploma/GED. Applicable Associates or bachelors degree preferred but not required.

    **Essential Knowledge, Skills, and Abilities:**

    Intermediate Excel skills,

    Knowledge of consumer electronics products, browsers, APPs and connectivity.

    Experience with presentation and collaborative media.

    Communicates well and is comfortable talking to customers on the phone and in person.

    Can trouble-shoot and articulate concise instructions.

    Positive, solution-finder who is able to multitask.

    Enjoys working independently and in teams.

    Adapts quickly to new challenges and opportunities for State Electric and eBusiness.

    Creative thinker who is willing to contribute to innovative eBiz solutions.

    **Hours and Environment:**

    As technical support, your typical hours will be 40 hours a week, Monday Friday. Times may vary with to make sure the help-Desk is open for business during published hours, currently 7:00am 5:00pm EST.

    Its a desk-based job and youll spend most of your day on the phone or emailing customers and /or employees. Some travel may be required for training or implementations.

    Pay determined by experience and qualifications.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Preferred**

    Associates or better.

    **Experience**

    **Licenses & Certifications**

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