Program Manager, Medical Office - Boston, United States - YMCA of Greater Boston

Description

Job

Description Job Description Description Position Title:
Program Manager, Medical Office Reports to: Senior Director, Workforce Development Position Type : Full time,

Exempt Location:

Boston Salary Range:
$53,000-66,000 Branch: Education and Training About the OpportunityThe YMCA of Greater Bostons Education & Training Branch provides high-quality, integrated adult basic education and workforce development as well as key support services to immigrant, unemployed, an/or underemployed adult learners across the Greater Boston Area.

The Education & Training Branch seeks an individual who is team-oriented, organized, and relationship-focused to manage the day-to-day operations and lead the implementation of the Medical Administrative Employment Credential Program.

The Program Manager wears two hats, playing a lead role in program design and management, while also working directly with program participants to successfully guide them through the program.

The ideal candidate will have:

Bachelors degree and/or equivalent work experienceExperience in developing and maintaining client relationshipsExperience in project management strongly preferredExperience with medical office administrative tasks, HIPAA, OSHA, Health Insurance, Patient Registration, and Medical TerminologyCertified Medical Administrative Assistant Credential or equivalent experienceHighly developed communication, follow through, time management, problem resolution and advocacy skills; resourceful, intuitive, and strong team-playerExperience in collaborating with a diverse teamStrong passion and commitment to working with diverse populations, including immigrants and low-income populationsDemonstration of sensitivity, understanding and respect of diverse populations within the workplace and promote equity, diversity, and inclusion in all policies and practices.

Strong technology skills (MS Office, databases, social media, and web-based applications)

Counseling and case management experience, preferredExperience in employment services, teaching, training adult learners or related skills a plusKey Responsibilities Essential Responsibilities:
Program Design and Administration Develop, review and update program content and curriculumOversee office and classroom set up for affiliated program(s)Ensure maintenance of accurate data and confidential records system for all program participantsOversee contractors, volunteers, interns, partners and instructors associated with programProvide necessary information and contribute to grant reporting requirementsSupport director in developing and manage program budgetGenerate communications and social media content for affiliated program(s)Intake and Admissions Manage intake and determine which applicants would be a good fit for the program based off of established criteriaWork with other managers and director to complete applicant interviews, provide feedback on participant candidacy and select traineesInstruction and Advising Provide direct instruction for medical administrative skills programming including, but not limited to HIPAA, OSHA, Patient Intake, Registration, Scheduling, Medical Insurance, Intro to Basic Billing and Coding, Medical TerminologyProvide direct instruction for affiliated programsDevelop and deliver group and individual training and simulationsEvaluate trainee assignments and update progress in agency databaseWork in partnership with Program Manager, Career Services to develop and coordinate individual career and employment plans for traineesWork with other program managers and Director of Employer services to place trainees in appropriate internship opportunities and support them through the experienceProvide coverage, as needed, for other programming taking place within the branchProvide 1-1 professional guidance and career resources for traineesRelationship Management Work with director to steward relationships with key stakeholders (trainees, staff, mentors, volunteers, employment partners, and funders) and coordinate the approach to each trainees employment plansEnhance partnerships using employer feedback and update curriculum resulting in improved trainee placement ratesContribute to program-wide operations and events contributing to successful placement of trainees and overall success of the branch#J-18808-Ljbffr