Life Advisor - Columbia, United States - Oliver Gospel Mission Inc

Oliver Gospel Mission Inc Columbia, United States

4 weeks ago

Description

Job Description

Job Title: Life Advisor

Team: Men's Center - Program & Shelter

Classification: Full-Time, Hourly Non-Exempt

Reports To: Program and Shelter Manager

Direct Reports: None

Effective Date: April 2024

Position Summary

The Life Advisor is a dedicated and compassionate teammate supporting Oliver Gospel's Men's Recovery Programs and Shelter. The Life Advisor serves as the main front desk point of contact for individuals entering the Men's program or seeking shelter services, support, and other resources. This role is crucial in ensuring a welcoming and organized environment for guests/program members, partners, and other visitors.

Position Qualifications

For Employment with Oliver Gospel

A believer in Jesus Christ
Affirm without reservation Oliver Gospel's Statement of Faith
Fully support Oliver Gospel's Statements of Mission and Vision
Ability and desire to work in harmony with other Oliver Gospel employees
Be on time and ready to work at the assigned work location on every scheduled day of work
Due to sensitivity for potential impact upon Oliver Gospel's Program Participants, the use of alcohol, tobacco and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event
Valid South Carolina driver's license

For the Life Advisor

High School Diploma or equivalent, certifications and college preferred (ministry background a plus)
Minimum of one year of proven administrative experience and skills
Experience working in high-risk environments, with vulnerable populations, recovery facilities, and or people experiencing homelessness
De-escalation/conflict resolution experience and demonstrated emotional intelligence
Ability to participate in a shift work schedule
Proven ability to work independently while staying aligned with the priorities of the supervisor
Proficient knowledge of PC-based software and relevant applications and office equipment

Position Responsibilities

Greet visitors and guests courteously and professionally.
Provide information about available services, programs, and resources offered at the shelter and recovery center.
Maintain a clean and organized front desk area and maintain shift communication log.
Register visitors and/or assist guest program members with intake procedures as needed
Assist with confirming bed assignments, conducting personal belonging searches, and drug/alcohol substance screenings when required.
Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members.
Assist with administrative tasks such as reception organizing, filing, data entry, record-keeping, and other common reception duties.
Become proficient in all aspects of Oliver Gospel's HMIS and other required systems.
Communicate effectively with program members, staff, and volunteers to facilitate a positive and supportive environment.
Collaborate with other team members to address client needs and concerns promptly and effectively to include strong collaboration with Connections staff and Life Coaches.
Provide participant counts for Chapel services and special events/activities in the facility.
Assist with providing linens, hygiene items, and meals.
Assist with receiving and recording donation items and taking and submitting requests.
Assist with operating the sound system and Smart TV in Oliver Hall when needed.
Helps facilitate Rapid Shelter/Cold Weather (ER Shelter).
Drive company vehicles and transport guests when needed (approved MVR required).
Develop relationships with Refresh guests and chart/report their needs and behaviors
Assist with dispensing medications as needed.
Work with relevant staff to ensure program members have proper clothing and essentials upon entry and throughout the programs.
Monitor and ensure the security of the front desk and other facility areas on and off camera.
Deescalate and provide support for people in crises, deferring up to Life Coaches or Managers when facing escalated situations.
Report all policy violations, substance abuse/suspicion, and/or other threats life or health threats to staff or program members.
Enforce shelter program structure, policy, standards, and protocols, including ensuring the front desk is never left unattended without direct coverage and/or is locked up securely with approval (program members never left in the facility without proper staff supervision).
Perform other duties as assigned by the supervisor.
Overnight Life Advisor: duties require additional rounds and facility checks, data entry and reporting on clothing/other essentials, data entry for meals, occupied bed counts/other required information, and other support duties as needed and directed by the supervisor.

Core Competencies

Strong team player
Strong communication and public speaking skills
Strong organizational skills
Ability to interact professionally with guests, employees, and donors
Ability to prioritize with an emphasis on quality and accuracy of work
Ability to use sound judgment in decision making
Ability to perform all duties with integrity and excellence
Ability to honor confidences and keep confidential information
Model a servant attitude

Mental and Physical Demands

Ability to work in a changing, growth-oriented environment
Ability to concentrate and apply mental processes
Ability to work with disruptions, critical issues and emotional individuals
Ability to operate with a positive attitude
Ability to move seamlessly from one task to another
Ability to participate in travel experiences
Ability to remain in a stationary position for long periods of time
Ability to move about inside the facility to engage employees, clients and/or guests
Ability to frequently climb stairs, bend, squat, kneel, and reach upward or outward in performing tasks
Ability to lift, carry, push and/or pull items weighing up to 50 pounds
Ability to engage in limited exposure to health-related issues such as colds, viruses and other illnesses

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