- Ability to combine amazing customer service with strong sales and equipment repair skills
- Ability to diagnose equipment and determine parts required for repair
- Accurately and efficiently complete the repair
- Ability to repair/maintain rental equipment accurately and efficiently
- Perform blade sharpening
- Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
- Work with management team to achieve established sales and productivity goals;
- Assisting in maintaining the good working condition of store equipment;
- Work with management to develop and execute ideas and activities to increase store traffic;
- Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
- Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
- Greet customers as they enter the store
- Answer phone calls
- Maintain awareness of all promotions and advertisements
- Accurately and efficiently ring on registers and maintain all cash at registers
- Maintain orderly appearance of register area and supplies stocked
- Solicit customers to open an Ace Rewards card
- Issuing receipts, refunds, credits or change due to customers
- Attend mandatory monthly store meetings
- Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances;
- Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery;
- Manual dexterity; working with tools and parts, assembly of equipment;
- The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base;
- Ability to stand and walk consistently for up to 4 hours or more at a time;
- Ability to physically handle all equipment;
- Handle and move equipment into, out of and throughout repair area, which entails lifting and pushing. Other details
- Pay Type Hourly
Sales Associate/Repair Technician - Port St. Lucie, United States - Rocky's Ace Hardware
Description
Position Summary:
This sales associate/repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
Other responsibilities as assigned by store management.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience:
No experience or formal education required. Experience in a retail environment and repairs a plus.
Language Ability:
Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.
Math Ability:
Should be able to calculate figures and amounts and apply basic concepts of math.
Reasoning Ability:
Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must have ability to process information and/or merchandise though a register system. Must have knowledge of retail computer systems, electronic cash registers and Microsoft Word. Knowledge of Microsoft Excel and Epicor Eagle a plus.
Certificates and Licenses:
None required.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.
Physical Demands:
The minimum physical requirements for this position include: