- Coordinating customer care activities within the team and with partners
- Processing service requests from various channels
- Organizing and prioritizing customer requests
- Ensuring timely follow-up on service requests
- Managing warranty controls and service calls
- Communicating effectively with customers and stakeholders
- Handling documentation and reports
- Assisting in customer care meetings and commitments
- Performing other duties to support company goals
- High school diploma or equivalent
- Minimum 1 year of customer service or construction experience
- Excellent communication skills
- Strong multitasking abilities
- Familiarity with productivity software and accounts management tools
- Full-time position reporting to the Customer Care Manager
- 401(k) with employer match
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Pet insurance
- Standard work hours Monday to Friday, with occasional weekend work
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Customer Care Coordinator - Meridian, United States - Hubble Homes, LLC
Description
About Hubble Homes:
At Hubble Homes, our journey started in 1997, and since then, we have been dedicated to building exceptional quality, craftsmanship, and value homes for over 25 years.
We have proudly delivered more than 7,000 value-rich homes in the Treasure Valley, striving to offer stunning homes at affordable prices.
No one does it better than us. Our success is rooted in decades of experience, meticulous planning and research, smart engineering, creative design, and strong partnerships. By optimizing our processes, we provide true value to our customers without compromising on quality.
As a part of the Woodside Homes family now, we continue to uphold our commitment to excellence in homebuilding.
Position Overview
The role of a Customer Care Coordinator at Hubble Homes involves coordinating customer care services within the team, with trade partners, and customers. This position plays a crucial part in ensuring top-notch customer service by responding promptly and effectively.
Job Qualifications
The ideal candidate for this position should have a background in construction or customer service, with at least 1 year of experience in customer service. They must possess strong multitasking abilities, prioritize tasks efficiently, and embody the values of Hubble Homes.
Essential Job Functions
The responsibilities of the Customer Care Coordinator include, but are not limited to:
Qualifications:
Employment Details:
Benefits:
Schedule:
Location:
Meridian, Idaho
Education:
High school diploma or equivalent (Required)
We value diversity and uniqueness in our candidates. Whether you tick all the boxes or not, we encourage you to apply. Your strengths are what matter most to us. Come be a part of our authentic and diverse work culture!
Woodside Homes is an equal-opportunity employer, where every applicant is considered based on merit. We promote diversity and inclusivity, providing equal opportunities to all qualified candidates. Accommodations are available for candidates with disabilities upon request.
