Customer Service Representative, Lebanon, PA - Keystone Collections Group

Description

Location:
Lebanon, PA 17042


Job Summary:

Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected.

Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

Primary Responsibilities:
Customer service provided in person or via the phone

Utilize knowledge of tax types collected by Keystone

Utilize knowledge of municipalities and school districts for which Keystone collects taxes

Ability to modify address changes and create new accounts in Keystone applications

Process payments for multiple tax types

Ability to sufficiently memo the Keystone taxpayer service applications

Expand job knowledge and develop expertise to progress forward in job development

Office Key holder

End of day delivery drop offs


Secondary Responsibilities:
Demonstrated ability to listen and retain knowledge

Ability to accurately and attentively complete detailed tasks

Keep up to date regarding changes in daily responsibilities or job processes


Job Qualifications:
Education, Experience, and Certifications

High school graduate or have an equivalency certificate (GED)

Associate's or bachelor's degree in related business major is a plus

Previous customer service call center experience is preferred

Knowledge, Skills, and Abilities

Bi-lingual in Spanish a plus

Moderate computer skills

Moderate level research

Problem-solving/Reasoning

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