Regional Manager - Dallas, TX, United States - Asset Living

Description

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners.

Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate.

Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US.

At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities.

Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

The Regional Manager is responsible for overseeing the entire operations of a housing community portfolio.

As a Regional Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management.

As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset's company policies and procedures, safety and fair housing guidelines, and liability concerns.

Personnel Management
Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
Prepare request for a salary increase for Community Manager and assist with other team members if necessary; Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department
Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Financial Management
Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; Monitor all proposals and contracts for large projects at sites and check work in progress
Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Strategic Leasing Management
Coordinate with Compliance team to ensure lease files, initial certifications, and recertifications are timely and accurate
Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
Resolve resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Administrative & Maintenance Management
Prepare for physical inspections in accordance with NSPIRE standards
Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., "walk" units to ensure make-ready and work orders are completed)

The employee understands that the job description is neither complete nor permanent and may be modified at any time.