IT Technician 2 - Hollywood, United States - Tekwissen

    Tekwissen
    Tekwissen Hollywood, United States

    2 weeks ago

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    Description

    Position: IT Technician 2

    Location: Miramar, FL

    Duration: 12 Months

    Job Type: Contract

    Work Type: Hybrid

    Pay Rate: /Hourly/W2

    Overview:

    TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.

    Job Description:

    • Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).

    Education/Experience:

    • Bachelors degree in related technical field or equivalent education/experience.

    Certifications to include

    • A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) preferred.
    • 2-4 years of experience providing customer support for Windows 11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
    • 3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Service Now) and the ability to track and document actions taken.

    Skills and Competencies:

    • Ability to demonstrate outstanding customer service skills.
    • Strong oral and written communications skills.
    • Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
    • Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems.
    • Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
    • Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.

    Major Job Duties:

    • Perform desk-side Windows 11 workstation support in a networked office environment.
    • Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
    • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
    • Accurately and effectively resolving and closing assigned trouble tickets following SLA requirements.